Send all has no effect on the e-mails in Outbox

[Dan]

Outlook 2007 SP1 on Vista Ultimate SP1.
Sudenly my Outlook changed the behaviour when sending e-mail.
When I click on Send the e-mail is moved to Outbox.
On Outbox the e-mail is listed under Date: none (it has indeed no Sent
Date). The font is normal (not italic).
When pressing on Send All noting happens.
I ran Office Diagnostics, no effect.
What should I do ?

 

[Roady [MVP]]

Is Outlook perhaps in offline mode?
Verify via File-> Work Offline. This shouldn't be selected.

 

[Dan]

Thanks Robert for you prompt reply.
No, Outlook is not in Offline mode.
Dan

 

[Roady [MVP]]

Then we need more information to work with.
Which mail account type are you using?
Have you already activated your version of Outlook/Outlook?
Do you have a virus scanner installed which integrates with Outlook?
Does it work in Outlook Safe Mode?
Start-> type; outlook.exe /safe

 

[Dan]

Which mail account type are you using?
POP/SMTP

Have you already activated your version of Outlook/Outlook? Yes, a long time ago
Do you have a virus scanner installed which integrates with Outlook?

The Virus scanner is AVAST; it has worked OK since installation 3 mo ago

Does it work in Outlook Safe Mode?

yes
At this moment the behaviour changed: the e-mails are enabled for sending
(italic font in Outbox) if there is at least one email disabled, (with Sent
date = none).

Imagine I have 4 e-mails in Outbox. The first one is disabled the next 3
are enabled. I remove the first one, the second one becomes disabled. I
press Send All, the last 2 are sent, the disabled one remains.

Thanks Dan

 

[Roady [MVP]]

The Virus scanner is AVAST; it has worked OK since installation 3 mo ago
Even though it worked for a while, I'd still recommend to disable its
integration with Outlook. You don't need it and it is a know source of
causing lots of issues. Does it work correctly when its integration is
disabled?
See http://www.msoutlook.info/question/20

Are all these POP3 accounts hosted at the same ISP or at different ones?

 

[Dan]

I disabled the "Outlook Provider" in AVAST + reboot. No effect whatsoever.
All accounts are at the same ISP.
Correction related to the behaviour description: there must be actually one
"disabled" e-mail for each "TO" account for which I want to send an email.
The disabled e-mails do not appear in the folder "Sent Items".

The Virus scanner is AVAST; it has worked OK since installation 3 mo ago

Even though it worked for a while, I'd still recommend to disable its
integration with Outlook. You don't need it and it is a know source of
causing lots of issues. Does it work correctly when its integration is
disabled?
See http://www.msoutlook.info/question/20

Are all these POP3 accounts hosted at the same ISP or at different ones?



-----

Which mail account type are you using? POP/SMTP
Have you already activated your version of Outlook/Outlook? Yes, a long time ago
Do you have a virus scanner installed which integrates with Outlook?

The Virus scanner is AVAST; it has worked OK since installation 3 mo
ago

Does it work in Outlook Safe Mode?

yes
At this moment the behaviour changed: the e-mails are enabled for sending
(italic font in Outbox) if there is at least one email disabled, (with
Sent
date = none).

Imagine I have 4 e-mails in Outbox. The first one is disabled the next 3
are enabled. I remove the first one, the second one becomes disabled. I
press Send All, the last 2 are sent, the disabled one remains.

Thanks Dan

Then we need more information to work with.
Which mail account type are you using?
Have you already activated your version of Outlook/Outlook?
Do you have a virus scanner installed which integrates with Outlook?
Does it work in Outlook Safe Mode?
Start-> type; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers