"send as" ...a different exchange account

[Thomas Wildgruber]

Hi group,

how can I setup entourage 2004 (up to date patchlevel on OS 10.5.1) that a
user with a personalised exchange account can "send as" ...a different
exchange account as the case maybe a distribution group?

If there is a possibility to do this, the next question is how can I setup
entourage, that the email address of this distribution group is the default
address.

The background is that we have a support email account which is configured
as a distribution group, with several members. All replys should not send
with the personalised email address but with the global support address.

I'm able to switch the account in the "from field", when I configured more
than one email account in entourage but I dont know how the setup looks
like if the "from field" requires a second exchange account.

Can anyboby help to answer this question?

Best regards Tom

 

[Corentin Cras-Méneur]

Hi group,

Hi Tom,

how can I setup entourage 2004 (up to date patchlevel on OS 10.5.1)
that a user with a personalised exchange account can "send as" ...a
different exchange account as the case maybe a distribution group?

I'm not sure I'm following you. If you have more than one account
(Exchange or other), when you create a new e-mail, there is a drop down
menu allowing you to select which account you are sending from.
Is that what you want?

Corentin

 

[Adam Bailey]

The background is that we have a support email account which is configured
as a distribution group, with several members. All replys should not send
with the personalised email address but with the global support address.

I'm able to switch the account in the "from field", when I configured more
than one email account in entourage but I dont know how the setup looks
like if the "from field" requires a second exchange account.

If the support address is not an actual Exchange account, set it up as a
POP3 account with no Receiving information and only sending information (see
<http://www.entourage.mvps.org/accounts/send_only.html>). You may need to
turn on SMTP services on your Exchange server.

If your support address IS an Exchange account, set it up as a separate
Exchange account in Entourage.

If your support address is not an Exchange account and you can't come up
with a SMTP server, see if you can set up a second Exchange account
(support2@yourdomain for example) and then give it a Reply-To header back to
your preferred address (see
<http://www.entourage.mvps.org/faq_topic/reply.html#reply4>).

 

[Thomas Wildgruber]

If the support address is not an actual Exchange account...
If your support address IS an Exchange account...
If your support address is not an Exchange account and you can't come
up with a SMTP server...

Neither ... nor.

This specific support E-Mail address is an Exchange distribution group with
an own email address ([email protected]) and the members of these group
are the E-mail accounts of our support employees. In that case every email
to (e-mail address removed) become forwarded to each member mailaccount.

So far, so good but when one support employee answer that email, he reply
with his own (personality) email address. After this point the whole
conversation is only between this specific employee and the sender of the
initial email, without involving the other members of this distribution
group.

Okay, I have an email enabled group in our active directory which is
pointed to the official support email address but this is not a usual
account with User ID and password etc what I need to configure a second
exchange account in entourage.

The goal is to bring up the whole conversation to all employees or better
our reply address is *always* the same, like (e-mail address removed), never
mind which member of the distribution group is answering. Therefor I found
a workaround in one of your links. Maybe thats it but first I must take a
closer look.

In a normal windows environment with outlook and exchange I can change the
"from field" when I reply an email, if I have the permission for "send as"
.... whoever (this distribution group, in our case)

Thanks for your attention and bye Tom

 

[Adam Bailey]

Neither ... nor.

Actually, from your description, options 1 or 3 are what you're looking
for.

Option 4 is - instead of using a distribution list - set up a generic
account for your support address and have everyone access the account.

 

[Thomas Wildgruber]

On Wed, 09 Jan 2008 04:17:11 -0800, Adam Bailey wrote:

Hi,

Actually, from your description, options 1 or 3 are what you're looking
for.

Option 3 is the one which I will have a closer look. POP (your first
solution) ist disabled in our environment, because we are internal
connected over MAPI and external over RPCoverHTTPS.

Option 4 is - instead of using a distribution list - set up a generic
account for your support address and have everyone access the account.

The problem by a single account is, when one person delete an email (for
example) this affects the other entourage accounts too. When I manage this
over a distribution group, every person can configure his own email account
with his own rules etc without affecting the others.

Thanks for your attention and bye Tom

 

[Adam Bailey]

Option 3 is the one which I will have a closer look. POP (your first
solution) ist disabled in our environment, because we are internal
connected over MAPI and external over RPCoverHTTPS.

You actually don't need POP, just SMTP. It may not be as big a deal to
enable SMTP.

 

[A Smith]

Did anyone figure out how to send mail and change the from field like in outlook?

 

[Michel Bintener]

More information about what you mean would help us answer your question.

I think the original poster wants to know how he (or she) can send
e-mails through his current account and change the address that appears
in the From field. I believe this is an option in Outlook; in Entourage,
however, this cannot be done , at least not instantly. Instead, you will
need to create a new account for the new address which you want to use.
To do that, go to Tools>Accounts and create a new POP account. Fill in
the new name and address you want to use in the From field, leave the
incoming server details blank and enter your outgoing server details*.
Make sure you click on the advanced setting buttons and enable Server
requires authentication; enter your _normal_ user name and password for
these fields. When you're done, you should now see a dropdown list in
your new mail compose window which allows you to switch between accounts.

* If you don't know these details, they can be found when you
double-click your default account in the Accounts window.


--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

 

[Thomas Wildgruber]

Did anyone figure out how to send mail and change the from field like in outlook?

If you are using an exchange server in an active directory environment and
you wish to change the "from field" to another exchange account, you can
give the user the "send as" permission to the account you wish to send as.

After that you have to fade in the "from line"[1] in outlook and select the
account you wish, respectively you gave the "send as" permission in the
first step.

Alternatively you can select a second outlook mail account, if you have
configured one.

[1] To fade in the "from field" go to the view menue in the first option
("order by" or something else)

HTH Tom

 

[William Smith]

Did anyone figure out how to send mail and change the from field like in
outlook?

If you're trying to spoof your From address, which means you're trying
to use a different From address than any you have set up in your
Exchange account on the server, then you won't be able to send through
the Exchange Server.

Or are you trying to do something else?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>