Send Email problem

[EBH]

I have two computers. Both are running Vista and Office Suite 2007. The
problem only occurs on one of the two computers but is repeatable. Problem:
While working on a Word document I click the Office button and then Send
Email. The Oulook New Message form opens with the Word document already
inserted as an attachment. I address the message, copy myself and enter some
text into the body of the message.
After I Send the recipient gets an email with the attachment but the text of
the message is missing. The same happens in my Sent Items folder and my
Inbox (because I copied myself.)
If I start with an Outlook New Message and insert the Word document as an
attachment everything works properly, so I have a work-around. But it would
be nice to have the Send Email function working properly.

 

[Terry Farrell]

Both running the same AV?

 

[EBH]

Yes, sorry, should have specified. Both running AVG 7.5

 

[Terry Farrell]

That's bizarre because I cannot duplicate the problem. It only ever opens up
an blank email with the doc attached. I see if I can find anything about
this.

Terry

 

[EBH]

Thank you. The problem is not the opening of a blank email with the doc
attached. The problem is the loss of the message text when the email is sent.

 

[EBH]

Also, I should have mentioned that the message text is replaced by
<<...>>

 

[EBH]

One more thing. I just tried this process starting with an Excel 2007
spreadsheet. On the "good" computer it works perfectly. On the "bad"
computer, pressing the Office button and choosing send does NOT give you Send
Email as an option. The plot thickens.

 

[Terry Farrell]

Have you tried the Office Diagnostics tool (find it under Word, Options,
resources)?

Terry

 

[EBH]

I just tried the tool. No problems found. My problem still exists.

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/?kbid=278061 "Winmail.dat attachments
are included in received e-mail messages in Outlook 2002 or in Outlook
2003". I think the article also applies to Outlook 2007.