Send email to a pager number

[Rebecca]

We user Exchange 2000 (I think) and Outlook 2003. We need to add pager
numbers to a distribution list so that when the dl gets emailed, the people
will also get paged.

I created Contact accounts within Active Directory using the pager email
address as the primary SMTP email address. I then added these contacts to
the distribution list in AD. The DL acct in AD shows the Pager contact accts
as members.

When an email is sent to the dl - the Pager accts reconcile as recognized
addresses (Outlook puts the line below them), yet the pages are never sent,
even though the people in the dl receive the emails.

No error messages or anything. I tried just sending to the pager email
address directly and that didn't work either. (It is in the format of
(e-mail address removed) - and I know this is correct because we have
other Pager Contacts from this carrier in this format that do work - and I
see no difference between the AD accts of those that work and those that
don't.)

Any ideas? Thanks.

Rebecca

 

[F. H. Muffman]

We user Exchange 2000 (I think) and Outlook 2003. We need to add pager
numbers to a distribution list so that when the dl gets emailed, the
people
will also get paged.

I created Contact accounts within Active Directory using the pager email
address as the primary SMTP email address. I then added these contacts to
the distribution list in AD. The DL acct in AD shows the Pager contact
accts
as members.

When an email is sent to the dl - the Pager accts reconcile as recognized
addresses (Outlook puts the line below them), yet the pages are never
sent,
even though the people in the dl receive the emails.

No error messages or anything. I tried just sending to the pager email
address directly and that didn't work either. (It is in the format of
(e-mail address removed) - and I know this is correct because we have
other Pager Contacts from this carrier in this format that do work - and I
see no difference between the AD accts of those that work and those that
don't.)

First thing I would do is delete one of the AD accounts and try mailing to
that ones address directly. Does that page go through?

Try sending it via OWA. If it fails there as well, then it isn't an Outlook
issue either, since OWA has no relation to Outlook.

Try sending to that address from a completely unrelated account. Fix one
problem at a time.

First, verify that the smtp address you are trying to mail to can
successfully deliver a page completely outside of your environment.

Next, if that worked (ie, the page was received), rule the AD out of the
picture by simply typing in the SMTP address, doing a Check Names
(control-k) and making sure that simply gets resolved with an underline, and
sending it via Outlook.

Now, if *that* worked, then try recreating the AD contact, type in the smtp
address, do a control-k, make sure it resolved to the AD entry and try
sending that.

If I had to bet, it's going to fail on step one. But I've been wrong
before.