Send email to shared contacts

[Tom]

Hi,

We've got our Admin setup to share one of the supervisor's contacts. She
can get to his contacts, but they don't show up in her address book/contacts
list when she needs to create an email message. Do I need to assign her as a
Delegate to his mailbox?

Thanks,
Tom

 

[Sue Mosher [MVP-Outlook]]

The process of adding another user's Contacts folder to your own address
book display is somewhat involved:

1. Start with a profile that logs directly onto the other user's mailbox,
not your own.

2. On the Properties dialog for the other user's Contacts folder, make sure
that it's set to display in the Outlook Address Book and give it a display
name other than contacts, such as Joe's Contacts.

3. Close Outlook.

4. In Control Panel | Mail, edit the *same profile* to change the mailbox
from the other user's to your own. On the Advanced tab of the Exchange
Server service, add the other user's mailbox as a secondary mailbox.

5. Restart Outlook, and you should see the Joe's Contacts in your Outlook
Address Book as well as your own Contacts folder.

 

[Tom]

Sue,

Ok, I tried to do what you suggested, but still doesn't work. Here's how I
interpreted what you said:

1. Start with a profile that logs directly onto the other user's mailbox,
not your own.

I logged directly into the Supervisor's account. Is this what you mean?

2. On the Properties dialog for the other user's Contacts folder, make sure

that it's set to display in the Outlook Address Book and give it a display
name other than contacts, such as Joe's Contacts.

Ok, I called it Jim's Contacts

4. In Control Panel | Mail, edit the *same profile* to change the mailbox
from the other user's to your own. On the Advanced tab of the Exchange
Server service, add the other user's mailbox as a secondary mailbox.

I'm not clear on what you mean by the *same profile*. If I'm trying to add
this to my email, do I just use my default profile? I added the other user's
(supervisors) mailbox.

5. Restart Outlook, and you should see the Joe's Contacts in your Outlook

Address Book as well as your own Contacts folder.

No dice. I can see his mailbox at the bottom of my folder list, but when I
click on it, it says it is unable to display....

Don't know what I'm doing wrong.

tom

 

[Sue Mosher [MVP-Outlook]]

Comments inline.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue,

Ok, I tried to do what you suggested, but still doesn't work. Here's how
I
interpreted what you said:


I logged directly into the Supervisor's account. Is this what you mean?

2. On the Properties dialog for the other user's Contacts folder, make
sure

Ok, I called it Jim's Contacts

So far, so good. Now exit Outlook.

I'm not clear on what you mean by the *same profile*. If I'm trying to
add
this to my email, do I just use my default profile? I added the other
user's
(supervisors) mailbox.

No. You need to edit the same profile that you used in Step 1.

5. Restart Outlook, and you should see the Joe's Contacts in your Outlook

No dice. I can see his mailbox at the bottom of my folder list, but when
I
click on it, it says it is unable to display....

That's because you didn't do Step 4.