Send Not Working

[jrbenjr]

I have two users who are unable to send email. Both are using Outlook 2003
in a Microsoft Exchange environment. Clicking on the Send button or
selecting Send from the File menu does nothing, and the email being sent
stays open instead of closing. I have checked send/receive settings and they
are correct. I have run Detect and Repair, uninstalled and Reinstalled
Outlook, deleted and recreated the mail profile, and deleted the outcmd.dat
file so that it would be recreated. When trying to send there are no errors,
nor any entries in the event logs. User is authenicated and Outlook is
Online and receives email normally. There are no send restrictions placed on
the user account. Any ideas why send would suddenly stop working for these
two users, or what else I could try to resolve the issue? Thanks

 

[K. Orland]

Have you checked the Add Ins that integrate with Outlook?

 

[jrbenjr]

Yes. The only Add Ins are Delegate Access, Deleted Item Recovery, Exchange
Extensions Commands, and Exchange Extensions property pages. The strange
thing is the problem only occurs with email messages. The users are able to
send appointments without any problem.

 

[K. Orland]

If the user logs onto a PC not their own, does the problem follow them?

 

[jrbenjr]

Thanks for the assistance, but the problem has been resolved. Both users had
a web based search utility installed on their computers which somehow hooked
into Outlook. Once it was uninstalled everything works normally.

 

[VanguardLH]

Thanks for the assistance, but the problem has been resolved. Both users had
a web based search utility installed on their computers which somehow hooked
into Outlook. Once it was uninstalled everything works normally.

While you can see add-ons installed into Outlook and some COM add-ins,
not all COM add-ins (extensions) will be listed there. That means you
cannot disable them from within Outlook. Extensions also affect
Outlook's behavior, usually by adding a feature to it which can includ
modify context menus or toolbars. As a test, start Outlook in its safe
mode ("outlook.exe /safe") which disables both add-ons and extensions.