T
Trent
Hi All,
I would like to fire off an automatic message to an MLIST when posts come in
to a public folder.
I can setup a rule to do this but there are limitations.
1. If I setup a rule using Reply with, and create a template for it to use
the message will always go where I directed it but also to the original
client. I do not want it to go to the original poster, I will handle that
with a different message entirley.
2. If I setup a Forward rule then it forwards the entire message rather than
just sending out a notification. The purpose of the notification is to send
a heads-up message to an MLIST so that anyone in that MLIST available will
go to the folder and deal with the incoming request then move the request to
a completed folder when done. If the original message is forwarded then
they are far more likely to respond to the request without having gone into
the folder and the messages are likely to not get moved to completed.
Is there any way to fire an email of to a specific person or group without
including the original posters address or original message?
I was hoping it could be done without having to dabble in VBA code.
The more lengthy explanation is thus:
Clients currently send emails to an MLIST for support. We want to stop that
from happening and have emails go to the public folder.
I added the public folder to the original MLIST so anything going to the
MLIST also goes to the folder.
In the folder I setup a rule that tests if the incoming message is from any
member of the MLIST and if it is sent TO the MLIST. If both are true then
it deletes the incoming message as the message was sent by a group member
which will not require a response.
If the post came from someone other than a member of the MLIST but was sent
TO the MLIST then it first a reply stating "Please direct future emails to
..........." to remind them where to send in the future and it allows the
post into the public folder.
Finally, there should be a rule that should fire a message off to the MLIST
alerting them of a new request they should follow up on.
It all works nice and neat except for the issues above. The last rule will
either reply to the MLIST and to the original poster with the same message
or it will forward the original message to the MLIST rather than just a
message saying "There is a new request in the folder....".
Thoughts?
Thanks.
I would like to fire off an automatic message to an MLIST when posts come in
to a public folder.
I can setup a rule to do this but there are limitations.
1. If I setup a rule using Reply with, and create a template for it to use
the message will always go where I directed it but also to the original
client. I do not want it to go to the original poster, I will handle that
with a different message entirley.
2. If I setup a Forward rule then it forwards the entire message rather than
just sending out a notification. The purpose of the notification is to send
a heads-up message to an MLIST so that anyone in that MLIST available will
go to the folder and deal with the incoming request then move the request to
a completed folder when done. If the original message is forwarded then
they are far more likely to respond to the request without having gone into
the folder and the messages are likely to not get moved to completed.
Is there any way to fire an email of to a specific person or group without
including the original posters address or original message?
I was hoping it could be done without having to dabble in VBA code.
The more lengthy explanation is thus:
Clients currently send emails to an MLIST for support. We want to stop that
from happening and have emails go to the public folder.
I added the public folder to the original MLIST so anything going to the
MLIST also goes to the folder.
In the folder I setup a rule that tests if the incoming message is from any
member of the MLIST and if it is sent TO the MLIST. If both are true then
it deletes the incoming message as the message was sent by a group member
which will not require a response.
If the post came from someone other than a member of the MLIST but was sent
TO the MLIST then it first a reply stating "Please direct future emails to
..........." to remind them where to send in the future and it allows the
post into the public folder.
Finally, there should be a rule that should fire a message off to the MLIST
alerting them of a new request they should follow up on.
It all works nice and neat except for the issues above. The last rule will
either reply to the MLIST and to the original poster with the same message
or it will forward the original message to the MLIST rather than just a
message saying "There is a new request in the folder....".
Thoughts?
Thanks.