Send/receive options disappeared and i am not receiving email

[Coleen]

I can send email, but I can't receive any email in Outlook. I am currently
using Outlook Express to collect mail, so there is no prob with accounts or
servers. When I go to try to change my send/receive settings in oulook, it
seems I can't get to any of these options. For example, if I go,
tools-options-mail setup- when I hit the send/receive button, nothing
happens. If I go to send/receive settings and choose define send/receive
groups - nothing happens - no pop up box, nothing at all. (ive also tried
ctrl-alt-s). Ive got a couple of accounts coming into outlook - none of them
are functional. Can anyone help?

 

[Roady [MVP]]

Locate your srs-file and rename it to .old

 

[Coleen]

Hi Roady, thanks for the tip - Im not that clever though - which srs file?
what will it be called exactly? - I dont want to mess with the wrong file.

Coleen

Locate your srs-file and rename it to .old

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I can send email, but I can't receive any email in Outlook. I am currently
using Outlook Express to collect mail, so there is no prob with accounts
or
servers. When I go to try to change my send/receive settings in oulook, it
seems I can't get to any of these options. For example, if I go,
tools-options-mail setup- when I hit the send/receive button, nothing
happens. If I go to send/receive settings and choose define send/receive
groups - nothing happens - no pop up box, nothing at all. (ive also tried
ctrl-alt-s). Ive got a couple of accounts coming into outlook - none of
them
are functional. Can anyone help?

 

[Roady [MVP]]

It will be named after your profile so it it hard to say the exact filename
for your configuration. By Default it is in;
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Hi Roady, thanks for the tip - Im not that clever though - which srs file?
what will it be called exactly? - I dont want to mess with the wrong file.

Coleen

Locate your srs-file and rename it to .old

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I can send email, but I can't receive any email in Outlook. I am
currently
using Outlook Express to collect mail, so there is no prob with
accounts
or
servers. When I go to try to change my send/receive settings in oulook,
it
seems I can't get to any of these options. For example, if I go,
tools-options-mail setup- when I hit the send/receive button, nothing
happens. If I go to send/receive settings and choose define
send/receive
groups - nothing happens - no pop up box, nothing at all. (ive also
tried
ctrl-alt-s). Ive got a couple of accounts coming into outlook - none of
them
are functional. Can anyone help?