Send/Receive problem

[Larry]

I have Outlook 2003 with XP Home Edition, and have a single gmail account
for my email. A few days ago I tried to open an email without looking at the
file size, and I later saw that the message turned out to be 7MB. Before
looking to check its size, I made several attempts to open the message, and
each time I stopped the Send/Receive because it was taking so long. The
Send/Receive always got hung up at the 83 % point, and would go no further
from there. Next, I went straight to the gmail website and opened the email
there. After seeing that the email was a Powerpoint presentation, I took a
look at the email in Outlook for the first time, and saw its huge size. I
had earlier that day downloaded a bunch of Office updates and then run
Ccleaner, and I had thought that doing one of those things had probably
caused my problem, until I went back and looked at the size of the email in
question. Then I wondered that trying to download the huge email might have
caused the glitch in Outlook.

Since that time my Send/Receive continues to run slow as molasses, and hangs
up at 83% each time, until I tell it to stop. It takes probably 6 or 7
minutes to get to the 83% point, and goes no further when it reaches that
number.It seems to download all of the headers, but continues working
endlessly at doing nothing, apparently.

Any ideas on how to fix this?
Larry

 

[Roady [MVP]]

Do you have a virus scanner installed which integrates itself with Outlook?
Uninstall this integration part of your virus scanner and try again; you'd
still be sufficiently protected by your on-access scanner part of the virus
scanner. For more details see;
http://www.msoutlook.info/question/20

 

[Larry]

I unistalled Norton Internet Security, but still have the same problem -
slow send/receive, gets hung up at exactly 83%, and after a few minutes I
manually stop the send/receive. Windows won't let me delete the Norton
Internet Security folder, telling me access denied. In Properties, the file
is marked as Read Only with a square box, not a check mark. Windows won't
let me change that. All of this is probably Norton's mischief. Will switch
to free AVG.

Any other ideas to fix my Outlook Send/Receive?
Larry