Send to email FROM address incorrect

[Steven Koyanagi]

Hello,

I have a user who is trying to use the send to link in
Excel to email a document to one of her contacts. When
she opens up a document in excel or word and goes to
File>Send to> Mail Recipient, the system emails the file
with her old email address (was changed about 2 years
ago). The system is Windows 98 and using Office XP. I
have checked Outlook, and the Mail link in the Control
Panel and I cannot find any reference to this old email
address. How do I correct this From Address to reflect
her new address that she has had for 2 years?

 

[Joe K.]

Check to see if there is a signature file.
Check what the reply-to address is in Outlook.
Check the registry - if you're not sure how to work safely in the registry, make sure you find someone who is. Make sure you back it up before you start just in case.