Send to Fax Services

[rjjablo]

We have a Windows XP box with Office 2003 with current updates. We used to be
able to send faxes thru a Fax Service ie Venali and we tried also RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service everything works
as it should. The Word File converts to a tif file and preview will show both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax service and the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration and it worked
flawlessly.

This worked before we installed an upgraded version of Adobe Professional.

Any ideas on what to check before we uninstall and reinstall Word which I
dont think will fix the problem?

 

[Doug Robbins - Word MVP]

As it stopped working when you installed the upgraded Adobe Professional, it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[rjjablo]

Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file in Send to.

I am assuming something got tweaked in the registry and is stopping this
from happening.

Any other options?

 

[Doug Robbins - Word MVP]

Try rolling the machine back to a restore point before you upgraded Adobe.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Russ Valentine [MVP-Outlook]]

Examine the definition of the printto verb for Word documents. Adobe may
have mucked with it.

 

[Russ Valentine [MVP-Outlook]]

PS Examine the definition for tif files as well. It is even more likely that
Adobe mucked with that.

 

[rjjablo]

Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe <Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo /pt
"%1" "%2" "%3" "%4"

PS Examine the definition for tif files as well. It is even more likely that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]

Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file in Send
to.

I am assuming something got tweaked in the registry and is stopping this
from happening.

Any other options?

 

[Russ Valentine [MVP-Outlook]]

Yup. That's the one that has worked best here, both for Venali and for tif
attachments from Outlook.
What was yours showing?
--
Russ Valentine
[MVP-Outlook]

Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe <Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo /pt
"%1" "%2" "%3" "%4"

PS Examine the definition for tif files as well. It is even more likely
that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]

Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file in
Send
to.

I am assuming something got tweaked in the registry and is stopping
this
from happening.

Any other options?



:

As it stopped working when you installed the upgraded Adobe
Professional,
it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a Windows XP box with Office 2003 with current updates. We
used
to
be
able to send faxes thru a Fax Service ie Venali and we tried also
RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service everything
works
as it should. The Word File converts to a tif file and preview will
show
both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax service
and
the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration and it
worked
flawlessly.

This worked before we installed an upgraded version of Adobe
Professional.

Any ideas on what to check before we uninstall and reinstall Word
which
I
dont think will fix the problem?

 

[rjjablo]

Russ

I dont know.

I need to know exactly where to put it. The other website was vague about
where it went.

Does it go in the registry or

Somewhere else.

Many thanks for an exact description.

Bob

Yup. That's the one that has worked best here, both for Venali and for tif
attachments from Outlook.
What was yours showing?
--
Russ Valentine
[MVP-Outlook]

Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe <Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo /pt
"%1" "%2" "%3" "%4"

PS Examine the definition for tif files as well. It is even more likely
that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]
Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file in
Send
to.

I am assuming something got tweaked in the registry and is stopping
this
from happening.

Any other options?



:

As it stopped working when you installed the upgraded Adobe
Professional,
it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a Windows XP box with Office 2003 with current updates. We
used
to
be
able to send faxes thru a Fax Service ie Venali and we tried also
RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service everything
works
as it should. The Word File converts to a tif file and preview will
show
both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax service
and
the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration and it
worked
flawlessly.

This worked before we installed an upgraded version of Adobe
Professional.

Any ideas on what to check before we uninstall and reinstall Word
which
I
dont think will fix the problem?

 

[Russ Valentine [MVP-Outlook]]

You can edit the registry directly, but the easiest way to do it is to
define a printto verb in the File Associations dialog (Windows Explorer >
Tools > Folder Options... > File Types > TIF image > Advanced > Actions)
--
Russ Valentine
[MVP-Outlook]

Russ

I dont know.

I need to know exactly where to put it. The other website was vague about
where it went.

Does it go in the registry or

Somewhere else.

Many thanks for an exact description.

Bob

Yup. That's the one that has worked best here, both for Venali and for
tif
attachments from Outlook.
What was yours showing?
--
Russ Valentine
[MVP-Outlook]

Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe <Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo
/pt
"%1" "%2" "%3" "%4"

:

PS Examine the definition for tif files as well. It is even more
likely
that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]
Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file in
Send
to.

I am assuming something got tweaked in the registry and is stopping
this
from happening.

Any other options?



:

As it stopped working when you installed the upgraded Adobe
Professional,
it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of
my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a Windows XP box with Office 2003 with current updates.
We
used
to
be
able to send faxes thru a Fax Service ie Venali and we tried also
RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service
everything
works
as it should. The Word File converts to a tif file and preview
will
show
both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax
service
and
the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration and it
worked
flawlessly.

This worked before we installed an upgraded version of Adobe
Professional.

Any ideas on what to check before we uninstall and reinstall Word
which
I
dont think will fix the problem?

 

[rjjablo]

Russ

Still having problems.

I defined the Printo in the File associations.

I also checked the registry and directly edited it there.

Should I copy the shimgvw.dll from a good machine?

No change. Everything works up until the point that Outlook sends the file
forward.

Anything else to check for before we format this machine and start over?

Bob

You can edit the registry directly, but the easiest way to do it is to
define a printto verb in the File Associations dialog (Windows Explorer >
Tools > Folder Options... > File Types > TIF image > Advanced > Actions)
--
Russ Valentine
[MVP-Outlook]

Russ

I dont know.

I need to know exactly where to put it. The other website was vague about
where it went.

Does it go in the registry or

Somewhere else.

Many thanks for an exact description.

Bob

Yup. That's the one that has worked best here, both for Venali and for
tif
attachments from Outlook.
What was yours showing?
--
Russ Valentine
[MVP-Outlook]
Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe <Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo
/pt
"%1" "%2" "%3" "%4"

:

PS Examine the definition for tif files as well. It is even more
likely
that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]
Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file in
Send
to.

I am assuming something got tweaked in the registry and is stopping
this
from happening.

Any other options?



:

As it stopped working when you installed the upgraded Adobe
Professional,
it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of
my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a Windows XP box with Office 2003 with current updates.
We
used
to
be
able to send faxes thru a Fax Service ie Venali and we tried also
RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service
everything
works
as it should. The Word File converts to a tif file and preview
will
show
both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax
service
and
the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration and it
worked
flawlessly.

This worked before we installed an upgraded version of Adobe
Professional.

Any ideas on what to check before we uninstall and reinstall Word
which
I
dont think will fix the problem?

 

[Russ Valentine [MVP-Outlook]]

So which fax service are you using now?
--
Russ Valentine
[MVP-Outlook]

Russ

Still having problems.

I defined the Printo in the File associations.

I also checked the registry and directly edited it there.

Should I copy the shimgvw.dll from a good machine?

No change. Everything works up until the point that Outlook sends the file
forward.

Anything else to check for before we format this machine and start over?

Bob

You can edit the registry directly, but the easiest way to do it is to
define a printto verb in the File Associations dialog (Windows Explorer >
Tools > Folder Options... > File Types > TIF image > Advanced > Actions)
--
Russ Valentine
[MVP-Outlook]

Russ

I dont know.

I need to know exactly where to put it. The other website was vague
about
where it went.

Does it go in the registry or

Somewhere else.

Many thanks for an exact description.

Bob

:

Yup. That's the one that has worked best here, both for Venali and for
tif
attachments from Outlook.
What was yours showing?
--
Russ Valentine
[MVP-Outlook]
Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe <Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo
/pt
"%1" "%2" "%3" "%4"

:

PS Examine the definition for tif files as well. It is even more
likely
that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]
Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file
in
Send
to.

I am assuming something got tweaked in the registry and is
stopping
this
from happening.

Any other options?



:

As it stopped working when you installed the upgraded Adobe
Professional,
it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself
of
my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a Windows XP box with Office 2003 with current
updates.
We
used
to
be
able to send faxes thru a Fax Service ie Venali and we tried
also
RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service
everything
works
as it should. The Word File converts to a tif file and preview
will
show
both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax
service
and
the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration and
it
worked
flawlessly.

This worked before we installed an upgraded version of Adobe
Professional.

Any ideas on what to check before we uninstall and reinstall
Word
which
I
dont think will fix the problem?

 

[rjjablo]

We have the same problem with RapidFax and Venali.

They just dont get the attachment Outlook should attach.

So which fax service are you using now?
--
Russ Valentine
[MVP-Outlook]

Russ

Still having problems.

I defined the Printo in the File associations.

I also checked the registry and directly edited it there.

Should I copy the shimgvw.dll from a good machine?

No change. Everything works up until the point that Outlook sends the file
forward.

Anything else to check for before we format this machine and start over?

Bob

You can edit the registry directly, but the easiest way to do it is to
define a printto verb in the File Associations dialog (Windows Explorer >
Tools > Folder Options... > File Types > TIF image > Advanced > Actions)
--
Russ Valentine
[MVP-Outlook]
Russ

I dont know.

I need to know exactly where to put it. The other website was vague
about
where it went.

Does it go in the registry or

Somewhere else.

Many thanks for an exact description.

Bob

:

Yup. That's the one that has worked best here, both for Venali and for
tif
attachments from Outlook.
What was yours showing?
--
Russ Valentine
[MVP-Outlook]
Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe <Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo
/pt
"%1" "%2" "%3" "%4"

:

PS Examine the definition for tif files as well. It is even more
likely
that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]
Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the file
in
Send
to.

I am assuming something got tweaked in the registry and is
stopping
this
from happening.

Any other options?



:

As it stopped working when you installed the upgraded Adobe
Professional,
it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself
of
my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a Windows XP box with Office 2003 with current
updates.
We
used
to
be
able to send faxes thru a Fax Service ie Venali and we tried
also
RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service
everything
works
as it should. The Word File converts to a tif file and preview
will
show
both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax
service
and
the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration and
it
worked
flawlessly.

This worked before we installed an upgraded version of Adobe
Professional.

Any ideas on what to check before we uninstall and reinstall
Word
which
I
dont think will fix the problem?

 

[Russ Valentine [MVP-Outlook]]

Venali should be able to troubleshoot this for you. Defining the printto
verb is what works for Windows Fax. Other services may require different
solutions.
--
Russ Valentine
[MVP-Outlook]

We have the same problem with RapidFax and Venali.

They just dont get the attachment Outlook should attach.

So which fax service are you using now?
--
Russ Valentine
[MVP-Outlook]

Russ

Still having problems.

I defined the Printo in the File associations.

I also checked the registry and directly edited it there.

Should I copy the shimgvw.dll from a good machine?

No change. Everything works up until the point that Outlook sends the
file
forward.

Anything else to check for before we format this machine and start
over?

Bob

:

You can edit the registry directly, but the easiest way to do it is to
define a printto verb in the File Associations dialog (Windows
Explorer >
Tools > Folder Options... > File Types > TIF image > Advanced >
Actions)
--
Russ Valentine
[MVP-Outlook]
Russ

I dont know.

I need to know exactly where to put it. The other website was vague
about
where it went.

Does it go in the registry or

Somewhere else.

Many thanks for an exact description.

Bob

:

Yup. That's the one that has worked best here, both for Venali and
for
tif
attachments from Outlook.
What was yours showing?
--
Russ Valentine
[MVP-Outlook]
Russ

I found this on another site

Is this what I want it to look like?

rundll32.exe
<Drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo
/pt
"%1" "%2" "%3" "%4"

:

PS Examine the definition for tif files as well. It is even more
likely
that
Adobe mucked with that.
--
Russ Valentine
[MVP-Outlook]
Doug

I forgot to mention we did uninstall Adobe Professional.

I am looking for a way to turn back on the attachment of the
file
in
Send
to.

I am assuming something got tweaked in the registry and is
stopping
this
from happening.

Any other options?



:

As it stopped working when you installed the upgraded Adobe
Professional,
it
would be that which I would uninstall, NOT Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail
yourself
of
my
services on a paid consulting basis.

Doug Robbins - Word MVP

message
We have a Windows XP box with Office 2003 with current
updates.
We
used
to
be
able to send faxes thru a Fax Service ie Venali and we
tried
also
RapidFax.
Same error for both.

Problem is when you click on Send to and then Fax Service
everything
works
as it should. The Word File converts to a tif file and
preview
will
show
both
the cover sheet and the attached file.

When you hit send, the cover sheet only will go to the fax
service
and
the
tif file will not be attached.

We look in the sent mail and the tif file is not attached.

I installed this on my machine with the same configuration
and
it
worked
flawlessly.

This worked before we installed an upgraded version of
Adobe
Professional.

Any ideas on what to check before we uninstall and
reinstall
Word
which
I
dont think will fix the problem?