SEND TO from Office Applications will not open Outlook

[Kent Meyer]

I have several computers that cannot use the SEND TO (AS FILE ATTACHMENT)
function.

For example, if they are in Excel 2003 and they do NOT have Outlook open,
they can click on SEND TO and they get the correct message window on the
screen where they can type in the address of the person to send the message
to. It will even connect to their Exchange profile and allow them to verify
the recipient's name. When they click send though they get the following two
errors:

"The action could not be completed."

Click OK and get this:

"General Mail Failure. Quit Microsoft Office Excel, restart the mail system
and try again."

Excel and the message window then lock up and the only way to close them is
with Task Manager.

If the user opens Outloook first though and then opens Excel and uses the
SEND TO (AS FILE ATTACHMENT) the message is sent without any problems.

I have tried using Detect and Repair, installing all patches/updates for
Office 2003 and nothing seems to fix the problem.

Has anybody seen this error and know how to fix it?

Thank you!
Kent

 

[apapadak]

I've seen this as well, though I don't get the error. Instead, the
Outlook COM Addin that runs in Outlook doesn't execute during the
ItemSend event. If Outlook is already open, events fire as expected.
Frustrating.

I'm wondering if this isn't another of the Outlook 2003 security
"features."

Best,
-Tony

 

[Diane Poremsky [MVP]]

It sounds more like an addin is causing the problem because it doesn't load
when outlook is loaded in a hidden state and that may keep outlook from
loading enough to use send to. Disable all addins and test it to identify
the problem addin.



--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



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