Send to "Mail Receipient" greyed out

[Robinsonmj98]

Office 2007--- Open Word Document try to "send" document to email. It won't
becuase it's grey'd out for some reason. I have uninstalled and reinstalled.
No luck. I've done a repair in the control panel. No luck. Uninstalled
the microsoft updates from the control panel. No luck. Started MS Outlook
Express. Made it my default mail program. No luck. Downloaded Mozilla
thunderbird. Made it the default mail program. No luck. Ran the Microsoft
Office Diagnostics program. Found no problem. If I uninstall Office 2007
and put Office 2003 back on the pc, it works fine. Any help?

 

[PsychDr]

Office 2007--- Open Word Document try to "send" document to email. It won't
becuase it's grey'd out for some reason. I have uninstalled and reinstalled.
No luck. I've done a repair in the control panel. No luck. Uninstalled
the microsoft updates from the control panel. No luck. Started MS Outlook
Express. Made it my default mail program. No luck. Downloaded Mozilla
thunderbird. Made it the default mail program. No luck. Ran the Microsoft
Office Diagnostics program. Found no problem. If I uninstall Office 2007
and put Office 2003 back on the pc, it works fine. Any help?

 

[PsychDr]

Same exact thing here! I'm getting really angry about this. Keep me posted.
Couldn't have posted this better myself BTW.

 

[Robinsonmj98]

Dear PsychDr... I think I figured it out last night... open the control
panel and choose "mail". this will initiate something that "office" needs to
function with email. Make a profile (that works) and try sending an email
via Word again. I was able to get a prompt for the email address... Then I
went back to my normal "default" email client (thunderbird) and told it to be
the default mail client again. Word successfully connected to thunderbird
and started to compose the email with the word attachment!!!!

However, after a windows update, it got messed up again. During the
updates, I was updating all the office products. I don't use Outlook but I
think the updates wanted to change the settings to use Outlook Express or the
Outlook I didn't have installed. Also, the "mail" icon there in the control
panel disappeared!

So, to fix it again, I installed Outloook and then changed it back to
thunderbird. Worked after the rest of the Microsoft updates. Let's hope
Microsoft thinks about this in their future update processes.

I normally don't grip about Microsoft, but this was a problem on the
President's pc for my work. I am the computer geek and the top man has a
problem. It took me from 3pm till 8:45 to stumble upon the fix. enjoy! And
I hope this helps...