Send to Mail Recipient

[Mathew Winder]

I am attempting to send a form mail in Word 2007 by using the Mail Merge and
and the Send to Mail Recipient command. While the email sent without a hitch
in previous tests, now any time I try to use the Send to Mail Recipient
command it prompts me to save the file, and then closes Word completely. The
problem only seems to occur when Mail Merge is in use, and documents that do
not have mail merge send without trouble.

Does anybody have any idea what the problem may be?

 

[Doug Robbins - Word MVP]

If the previous successful tests were conducted prior to the installation of
Service Pack 2, this may be another of the bugs introduced with that Service
Pack.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

 

[Mathew Winder]

Thanks a lot for the response, but the tests were only done at the end of
last week, and I believe Service Pack 2 has been on this computer much longer
than that. I will definitely try sending the file on a different machine and
see if that resolves the issue, otherwise I'm still at a loss.

Thanks again.

 

[Mathew Winder]

After doing a completely clean install of Office I'm still running into the
same error. It seems my only option at this point is to work at a different
computer, but if anybody else has an oddball idea, I'd be extremely grateful.

 

[Peter Jamieson]

The examples I've tried here (fully patched SPs etc.) work OK. However, it
looks as if Word tries to reconnect to the data source, in at least some
cases, and may pop up some of its dialog boxes when doing that. For example,
it pops up one of the character delimiter dialog boxes in at least one case
here. That happens before you get to the point where the email header is
displayed. But then everything else seems to go OK.

What I wonder is whether in some cases Word is trying to reconnect to the
data source, failing, not reporting an error and crashing instead. However,
there's still the question of why one computer is different. If opening the
mail merge main document in the first place is not problematic for any user,
it's not at all obvious why opening it again would be.

Peter Jamieson

 

[Mathew Winder]

I'm not seeming to have any trouble connecting with the data source itself -
I am able to pull the information into Word, and have no trouble previewing
it in the Mail Merge viewer.

It only crashes directly after pressing the Send to Mail Recipient button.
Usually the ribbon containing the email options appears for a split second,
and then the "Do you want to save changes to...?" dialog box pops up.
Depending on the option chosen, Word will then close.

I think any fix we try to do to it at this point is just a shot in the dark,
but I'm still willing to try any suggestions you might have.

 

[Peter Jamieson]

I'm not seeming to have any trouble connecting with the data source itself -
I am able to pull the information into Word, and have no trouble previewing
it in the Mail Merge viewer.

It only crashes directly after pressing the Send to Mail Recipient

button.

Yes, the rather obscure thing I noticed was that when I clicked on Send
to mail recipient, Word would try to make the connection to the data
source /again/. I don't know why, but it could well be that the document
is saved, then re-opened in the version of Word that Outlook uses.

Usually the ribbon containing the email options appears for a split second,
and then the "Do you want to save changes to...?" dialog box pops up.

There are things that would make that happen, but as far as MailMerge is
concerned, one thing that will "dirty" the document is if you are
previewing mail merge data and move to a different record in the data
source. But as before, the question would be "why is this workstation
different?"

That said, perhaps manually saving the mail merge main document before
using send to mail - even if it should not be necessary - would change
the behaviour here.

Peter Jamieson

http://tips.pjmsn.me.uk

 

[Mathew Winder]

It seems that saving the file for each record before sending the emails does
give me a work around, and I think it's as close to a proper solution as
we're going to get.

Thank you very much for your help, and here's to hoping that the next
version of Word doesn't leave us stumped with any anomalies like this.