send-to-many problems

[Henry]

Folks:

Entourage 10.1.4 (the latest, I think) on MacOS 10.2.8. Entourage does
everything right, no problems, until...

Trying to put together some mailing lists, one of them with 83 addresses in
a group, and 46 in a second group. I composed a message for each group
and troubles started:

(1) Can't clear addresses out of a group, can't select-all and "clear".
Must delete the entire group and start fresh. Annoyance.

(2) Put one of the groups as a recipient of a message and close the To:
dialog box. When I return to that box, I get a message

The action could not be completed.
An unknown error (4363) occurred.

followed by an Entourage crash. Reliably I'll be glad to supply a crash
log. This appears to mean that Entourage is unstable with a large group in
the To: list. Partial mitigation: I've found if I save (cmd-s) before
doing anything further then I can edit in the To: dialog without crashing.

OK, got messages to each group with proper addressing, all ready to go. Send
the first (83 recipients) and it appears to go out OK. Try to send the
second..

(3) When I try to send to the group, I get an error dialog

Error: Mail could not be sent using the account "New SPACEBBS"
Explanation: An unknown error (4363) occurred.

Error: 4363

and the message is stuck in the outbox. But I'm pretty sure "Progress"
showed quite a bit of action when I hit "Send". Now not only do I have a
stuck message, but I'm not sure if it has been sent successfully to some
recipients.

Entourage gives the same error number for what are obviously two completely
different problems!!! I would expect that Entourage could tell me more
about what's going on in each of these cases. If Entourage has some kind
of limit on the size of groups, well, there are better responses than these.
If the problem is a garbled address in one group, then Entourage should tell
me.

Unless I missed something the MVP FAQ and the links I consulted from it are
not informative on these kinds of problems.

What's going on?

Thanks,

Henry

(e-mail address removed) remove 'zzz'

 

[Dave Cortright]

Folks:

Entourage 10.1.4 (the latest, I think) on MacOS 10.2.8. Entourage does
everything right, no problems, until...

Trying to put together some mailing lists, one of them with 83 addresses in
a group, and 46 in a second group. I composed a message for each group
and troubles started:

(1) Can't clear addresses out of a group, can't select-all and "clear".
Must delete the entire group and start fresh. Annoyance.

(2) Put one of the groups as a recipient of a message and close the To:
dialog box. When I return to that box, I get a message

The action could not be completed.
An unknown error (4363) occurred.

followed by an Entourage crash. Reliably I'll be glad to supply a crash
log. This appears to mean that Entourage is unstable with a large group in
the To: list. Partial mitigation: I've found if I save (cmd-s) before
doing anything further then I can edit in the To: dialog without crashing.

OK, got messages to each group with proper addressing, all ready to go. Send
the first (83 recipients) and it appears to go out OK. Try to send the
second..

(3) When I try to send to the group, I get an error dialog

Error: Mail could not be sent using the account "New SPACEBBS"
Explanation: An unknown error (4363) occurred.

Error: 4363

and the message is stuck in the outbox. But I'm pretty sure "Progress"
showed quite a bit of action when I hit "Send". Now not only do I have a
stuck message, but I'm not sure if it has been sent successfully to some
recipients.

Entourage gives the same error number for what are obviously two completely
different problems!!! I would expect that Entourage could tell me more
about what's going on in each of these cases. If Entourage has some kind
of limit on the size of groups, well, there are better responses than these.
If the problem is a garbled address in one group, then Entourage should tell
me.

Unless I missed something the MVP FAQ and the links I consulted from it are
not informative on these kinds of problems.

What's going on?

My guess is there is at least one entry in your group that isn't a correctly
formatted e-mail address. If you scroll down the list, do you see any
entries with a yellow triangle?

 

[Henry]

Dave Cortright:

Thanks for your response on this thread:

My guess is there is at least one entry in your group that isn't a correctly
formatted e-mail address. If you scroll down the list, do you see any
entries with a yellow triangle?

Yes, I thought of this. Sure, in errors can creep into long lists of
addresses. But: Nothing but yellow "@" signs in front of all the names in
the group, these should not be a problem.

Ummm, shouldn't Entourage locate a bad address at send time and throw up a
dialog to the effect, "Sorry, it doesn't seem that 'xxxxx' is a valid
address'.

I took exactly the same recipient list, imported it into mail.app, and
successfully sent the message. I would be pleased to find a better
solution.

Not to mention what appears to be the instability in the application I
noted.

Thanks,

Henry

(e-mail address removed) remove 'zzz'