Sending a vcard in Outlook 2003

[Mark]

For 3 weeks I have been dealing with Microsoft support on
what I would think is a simple question.

I just purchased a new notebook with Office 2003. At the
same time I purchased Office 2003 as an upgrade to one of
our computers. The problem I have occurs on both
computers. When I forward a vcard to another user of
Outlook 2003 comments that where posted in the notes
section of the contact (the area just below the IM
Address) disappear. When this same vcard is sent to a
user of Outlook 2000 the comments appear in the note
section.

When I receive a vcard in Outlook 2003 from a user of
Outlook 2000, the comments in the note section are
missing.

The support person from MS has had me perform
countless "Steps" to find the problem. Posting these
would take hours. I have also uninstalled and
reinstalled Office 2003, twice. The second time I let
Outlook 2003 create a new .pst file rather than using the
file that was created in an earlier version of Outlook.
Nothing has worked.

My question is rather simple. Has there been a change in
Outlook 2003 that does not allow comments to read when a
vcard is sent? If not, then why are comments not
appearing in the note section of a contact when it is
sent as a vcard?

Thanks

 

[Sue Mosher [MVP-Outlook]]

Outlook 2003 has a bug that results in the Notes section of a vCard not being read. They're there -- you can see them in Notepad -- Outlook just ignores them.

A workaround if you are sending to another Outlook user is to create a rich-text message, make sure the recipient address is set for rich-text, and insert the contact as an attached item, instead of sending it as a vCard.