Sending duplicates to wrong recipient

[M_Hood]

Hi, I have had a long standing problem where messages in the Outbox are being
sent to the intended recipient, as well as the recipient of any other message
in the outbox.
For example, if I send a message to John, then type a new email and send it
to Bob, if both messages are in the outbox, Bob will get both his message &
Johns.

I have altered the settings so that messages are sent immediately when
connected and whilst this helped in the short term, we had a problem with the
email server yesterday which meant a backlog of emails in the outbox -
causing the problem to flare up again.

I am running Outlook 2003 on WinXP machines. Our email is POP3.

Thanks in advance.

 

[Stephan]

Your problem sounds similar to mine, although I hadn't narrowed it down to
happening only when there were multiple messages in the Outbox. I have no
solutions, unfortunately

Stephan

 

[M_Hood]

Hi, since I wrote this post I contacted my ISP. They reported other users
having the same problem. They say it occurs when using Symantec AV products.
When sending an email, it goe to a 'symantec folder' for virus checking - it
is in here that the problem occurs as the message headers are merged, causing
the recipients to receive email not intended for them. It is then sent on to
the SMTP relay for sending.

A quick solution is to turn off outgoing email scanning - my ISP also
reports that Symantec have a walkthrough solution although I contacted them
last week and they are yet to get back to me on this.

Hope this helps.

 

[Stephan]

Thanks for posting back..

I dont run any Symantec programs so that can't be it. However in my research
since yesterday I came across a reference to AVG antivirus -- that it might
be contributing to the problem. Since I DO run AVG, I wonder whether maybe
this is a problem common to several antivirus programs ?

Ive never had the problem on machines running Win 98 and versions of Outlook
prior to 2003..one would think if this were a problem linked to the virus
scanning that it would not occur only in Outlook 2003.

Stephan