Sending Emails from different account?

[Mr. K]

The system we currently have in place is Outlook 2003. We run this on Windows
XP SP 2. The issue we are having is we use to have two email accounts for
every user. An internal and an external email. We have gone away from the
internal and now only use the external. The problem we are having is when you
try to send an email from either word or excel it defaults to the old
address. This is bad cause when the person who receives the email if they
reply to it the orginal sender never gets the reply.

Is there a way to correct this?
If there is, is it a per user basis?

Thanks in advance,

 

[Sparky]

The system we currently have in place is Outlook 2003. We run this on Windows
XP SP 2. The issue we are having is we use to have two email accounts for
every user. An internal and an external email. We have gone away from the
internal and now only use the external. The problem we are having is when you
try to send an email from either word or excel it defaults to the old
address. This is bad cause when the person who receives the email if they
reply to it the orginal sender never gets the reply.

Is there a way to correct this?
If there is, is it a per user basis?

Thanks in advance,

It sounds like you need to change your default email profile for
Outlook. That should fix this. I have run in to this before.
Control Panel > Mail > Show Profiles

 

[Mr. K]

I looked this up. The only thing in there is outlook. Which is the default.

 

[Sparky]

I looked this up. The only thing in there is outlook. Which is the default..





- Show quoted text -

Ok. Scratch that. I thought you meant you had to 'account profiles'.

You should be able to change the default email within outlook.
Tools > Email Accounts > View or Change >
Select the account you want as default and click 'set as default'

 

[Mr. K]

Ok. Scratch that. I thought you meant you had to 'account profiles'.

You should be able to change the default email within outlook.
Tools > Email Accounts > View or Change >
Select the account you want as default and click 'set as default'

The default is sent to the external, Sorry, I forgot to mention I checked
that.

 

[Mr. K]

I think I know what the issue is now, I didn't have all the info. We are
using an exchange server. The exchange server is used more as a storage
device than what it is intended for. So the problem lies in the way the
exchange is set up and external email clients in ability to help configure
exchange properly to their email setup.