Sending emails using access & outlook on citrix

[Secret Squirrel]

We've recently switched our users over to citrix and now ever since then
none of the email functions I have in my database are working. Prior to the
switch the users had outlook on their desktops and when using the database
they would trigger emails via command buttons, etc. It would then use there
outlook to send the emails. Now that we're on citrix this function no longer
works. Nothing has changed except for the users outlook is now on the citrix
server instead of their desktop. How do I get this functionality back? Is
there something special I need to do?

 

[Arvin Meyer [MVP]]

More than likely it is a permissions issue on Citrix. I have used email from
Access on Terminal Server (although directly from the Access File menu). I'd
contact the system administrator and have him work with you. Set some
breakpoints and error handling in your code and find the point where it is
failing.

 

[Secret Squirrel]

So there is nothing special that I would need to do on my end with the
database?
When I click on the command button that triggers an email nothing happens at
all so chances are it would be a persmission problem. Any idea what
permission it might be?

 

[Arvin Meyer [MVP]]

No idea, which is why I suggested that you set a Breakpoint in your code
(just click on the margin on the first line after the dim statements). If
you have error handling like:

On Error GoTo Error_Handler

' some code

Exit_Here:
Exit Sub

Error_Handler:
MsgBox Err.Number & ": " & Err. Description
Resume Exit_Here

You should be able to trap the error and find our what the problem is.
--
Arvin Meyer, MCP, MVP
http://www.datastrat.com
http://www.mvps.org/access
http://www.accessmvp.com

 

[Rick Brandt]

We've recently switched our users over to citrix and now ever since
then none of the email functions I have in my database are working.
Prior to the switch the users had outlook on their desktops and when
using the database they would trigger emails via command buttons,
etc. It would then use there outlook to send the emails. Now that
we're on citrix this function no longer works. Nothing has changed
except for the users outlook is now on the citrix server instead of
their desktop. How do I get this functionality back? Is there
something special I need to do?

Do all users have Email profiles created on the Citrix server? For our Citrix
users we run a script when they log in that creates that profile for them if it
does not already exist.