Sending word Doc to printer crashes program - Help

[MacFan]

Can anyone tell me what file might be corrupt that is causing the Word
program to crash after I send a job to the printer. This is happening
on my local account and does not appear to be a problem on other
accounts on the same computer.

Any information would be greatly appreciated.

Ron

 

[Corentin Cras-Méneur]

Hi Ron,

Can anyone tell me what file might be corrupt that is causing the Word
program to crash after I send a job to the printer. This is happening
on my local account and does not appear to be a problem on other
accounts on the same computer.

You didn't mention what version of Word or the System you were using.
If you have this problem from one user account, but not the other, the
first thing that comes to mind would be a corrupted pref file (they are
in ~/Library/Preferences/Microsoft). You can move them to the desktop,
relaunch WOrd and let it rebuild it's prefs to see if ist fixes the
problem.

Then you should probably make sure both the system and Office are up to
date.
Try to also launch Disk Utility to repair Permissions on the boot
volume. That often helps a lot (and it can't hurt).

Corentin

 

[MacFan]

Thanks

I tried trashing the preferences t but no difference. I also repaired
permissions. NADA.

Any other thoughts??

 

[Corentin Cras-Méneur]

Thanks

I tried trashing the preferences t but no difference. I also repaired
permissions. NADA.

Any other thoughts??

What version of Word and the System is it??

Corentin

 

[MacFan]

Office 2004 and OSX 10.4.8

definitely is a problem with my local account but I can't figure out
exactly what.

Thanks

 

[John McGhie [MVP - Word and Word Macintosh]]

Did you have all Office programs QUIT (not just minimised) when you trashed
the preferences? Did you EMPTY the Trash before restarting any Office
applications?

Have you removed and re-installed the printer?

Sorry: that's all I can think of...

Cheers

Office 2004 and OSX 10.4.8

definitely is a problem with my local account but I can't figure out
exactly what.

Thanks

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[MacFan]

Thanks for the info. Yes I did. The printer does not effect any other
program except Appleworks (Can I mention that in this newsgroup???).
All other printing is ok. Also, I am on a network that has several
printers. They all crash Word.

Strange

Ron

Did you have all Office programs QUIT (not just minimised) when you trashed
the preferences? Did you EMPTY the Trash before restarting any Office
applications?

Have you removed and re-installed the printer?

Sorry: that's all I can think of...

Cheers

Office 2004 and OSX 10.4.8

definitely is a problem with my local account but I can't figure out
exactly what.

Thanks

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Ron:

OK, all network printers crash Word and AppleWorks?

That's a good piece of information for us, it enables us to begin to narrow
the problem.

Word expects a two-way conenction to the printer: it needs to interrogate
the driver for the settings it needs to print with.

Where is the driver for those printers? On your local machine, or on the
server?

Are you running a firewall? If so, is it permitting two-way communication
with the printer? (An easy way to tell is to open the print queue: if you
can see documents in there, you have data coming back from the printer).

Cheers

Thanks for the info. Yes I did. The printer does not effect any other
program except Appleworks (Can I mention that in this newsgroup???).
All other printing is ok. Also, I am on a network that has several
printers. They all crash Word.

Strange

Ron

Did you have all Office programs QUIT (not just minimised) when you trashed
the preferences? Did you EMPTY the Trash before restarting any Office
applications?

Have you removed and re-installed the printer?

Sorry: that's all I can think of...

Cheers

Office 2004 and OSX 10.4.8

definitely is a problem with my local account but I can't figure out
exactly what.

Thanks


Thanks

I tried trashing the preferences t but no difference. I also repaired
permissions. NADA.

Any other thoughts??

What version of Word and the System is it??

Corentin

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[Corentin Cras-Méneur]

Hi Ron:

OK, all network printers crash Word and AppleWorks?

That's a good piece of information for us, it enables us to begin to narrow
the problem.

Word expects a two-way conenction to the printer: it needs to interrogate
the driver for the settings it needs to print with.

Where is the driver for those printers? On your local machine, or on the
server?

Are you running a firewall? If so, is it permitting two-way communication
with the printer? (An easy way to tell is to open the print queue: if you
can see documents in there, you have data coming back from the printer).

That would affect all accounts.
If I quite remember, only one user account is affected in this case. The
fact that it affects Word AND AppleWorks lead me to believe it could be
a local user cache issue (possibly font cache).
I would use a tool like Onyx (free) to trash all local user cache.
Reboot and see if it fixes the problem.



Corentin