Sent (and stored in Sent Item) but not received by recipient

[Daru Nanjaya]

Some emails are sent and stored already in Outlook's Sent Items folder, but
they are not received by recipient(s). Unfortunately, this happens without
any Email Notification (such as undelivered Mail Notification), so that user
who experiences this problem never knows that their mail has not been
delivered yet.

We are using internal mail system and this is happening simultaneously with
some of our users lately.

We try to do "Detect and Repair" to some users, and it helps reducing the
occurrence of the problem. But I think it's not the right solution for this
problem.

Any other suggestion?

Thank you very much.

 

[Milly Staples [MVP - Outlook]]

What internal mail system are you using? It sounds like a transmission problem since the emails show in the user's sent items folder but never reach the recipient. What version of Outlook are you using? If 2003 or later, turn on diagnostic logging and see what is happening.

If Outlook is not reporting any errors, I would look to your mail system to see if there is a configuration problem.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Daru Nanjaya asked:

| Some emails are sent and stored already in Outlook's Sent Items
| folder, but they are not received by recipient(s). Unfortunately,
| this happens without any Email Notification (such as undelivered Mail
| Notification), so that user who experiences this problem never knows
| that their mail has not been delivered yet.
|
| We are using internal mail system and this is happening
| simultaneously with some of our users lately.
|
| We try to do "Detect and Repair" to some users, and it helps reducing
| the occurrence of the problem. But I think it's not the right
| solution for this problem.
|
| Any other suggestion?
|
| Thank you very much.

 

[Daru Nanjaya]

Milly,

It happens in Outlook XP and Outlook 2003 as well.
By the way, the pattern I've recognized so far is that it happens every time
user put some email address(es) in Cc field. So, if there's any email address
are put in Cc field, what would happens next is user in To field will not
receive the mail or user in Cc field will not receive the mail or both of
them will not received the mail.

And, please tell me how to turn on diagnostic logging in Outlook.

Thank you so much!

Daru

 

[Milly Staples [MVP - Outlook]]

In Outlook 2003, Tools->Options->Other->Advanced (if I remember correctly) and about halfway down the dialog is the option to turn on that feature.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Daru Nanjaya asked:

| Milly,
|
| It happens in Outlook XP and Outlook 2003 as well.
| By the way, the pattern I've recognized so far is that it happens
| every time user put some email address(es) in Cc field. So, if
| there's any email address are put in Cc field, what would happens
| next is user in To field will not receive the mail or user in Cc
| field will not receive the mail or both of them will not received the
| mail.
|
| And, please tell me how to turn on diagnostic logging in Outlook.
|
| Thank you so much!
|
| Daru
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What internal mail system are you using? It sounds like a
|| transmission problem since the emails show in the user's sent items
|| folder but never reach the recipient. What version of Outlook are
|| you using? If 2003 or later, turn on diagnostic logging and see
|| what is happening.
||
|| If Outlook is not reporting any errors, I would look to your mail
|| system to see if there is a configuration problem.
||
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.