Sent attachments not readable

[Hans_Friedman]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

Any attachments I add to my h Entourage e-mail messages become illegible to the recipient. The attachments work fine with mac mail.
What is the problem here?

 

[Michel Bintener]

Does this affect all kinds of attachments, or only specific ones? Do all
your recipients use Windows, and if so, do they use the same email client?
As a general rule, make sure to append file name extensions to your file;
you can have Entourage do this for you (Entourage>Preferences, Compose).
Furthermore, make sure the encoding in that same section is set to either
"Any Computer (AppleDouble)" or "Windows (MIME/Base64)".

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

Any attachments I add to my h Entourage e-mail messages become illegible to
the recipient. The attachments work fine with mac mail.
What is the problem here?

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[AdamsAppleUser]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

Any attachments I add to my h Entourage e-mail messages become illegible to the recipient. The attachments work fine with mac mail.
What is the problem here?

I had a similar problem using Entourage 2008. In my case it turned
out to be the font I was using (in Word, for example). The Cambria
font was set as the default when I got the program, and I liked it so
used it. However, it turned out many of my clients (Windows users)
were getting gibberish when they would open the file or try to print
it. Switching to Times New Roman or Arial font solved the problem.

GA

 

[Hans_Friedman]

Does this affect all kinds of attachments, or only specific ones? Do all

your recipients use Windows, and if so, do they use the same email client?
As a general rule, make sure to append file name extensions to your file;
you can have Entourage do this for you (Entourage>Preferences, Compose).
Furthermore, make sure the encoding in that same section is set to either
"Any Computer (AppleDouble)" or "Windows (MIME/Base64)".




--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

Thanks for your message!
Text attachments usually, but not always, work OK. it's always more complex attachments, such as photos and other scanned layouts of, for example, seating layouts at theaters, that get all fouled up. I would like to send you some of these, but how can I do that? Can you give me another e-mail address to attach some samples of such foul-ups? I am sure not all of my recipients use Windows.

Hans

 

[Michel Bintener]

Thanks for your message!

Text attachments usually, but not always, work OK. it's always more complex
attachments, such as photos and other scanned layouts of, for example, seating
layouts at theaters, that get all fouled up. I would like to send you some of
these, but how can I do that? Can you give me another e-mail address to attach
some samples of such foul-ups? I am sure not all of my recipients use Windows.

Hans

You don't mention if you have changed the encoding preferences, as mentioned
in my previous message. Have you given it a try, and, more importantly, have
you noticed any changes?

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[Hans_Friedman]

Thanks for your message!

You don't mention if you have changed the encoding preferences, as mentioned
in my previous message. Have you given it a try, and, more importantly, have
you noticed any changes?

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

Michael - I have done everything you suggested and when I tested an attachment (a color photograph jpeg) it did not transfer correctly. It broke down into a series of strips in various colors, obviously destroying the photo. Is there any way I can send you the photo?

 

[Diane Ross]

Michael - I have done everything you suggested and when I tested an attachment
(a color photograph jpeg) it did not transfer correctly. It broke down into a
series of strips in various colors, obviously destroying the photo. Is there
any way I can send you the photo?

Send me an email and I will forward on for testing.

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