Sent Items

[lyndon ludlow]

We have a general helpdesk mailbox that clients send email about issues to.

all of the helpdesk analysts have this mailbox mounted in their Outlook Client. When they respond to an email even though it is sent as the helpdesk, the item is placed in their personal sent items and not to the helpdesk general mailboxes sent items.

Is there anyway to change this so that if the mail is sent from the helpdesk account it then goes in this mailboxes sent items?

I have had people tell me to create a rule but how do u create a rule based upon the from address?

Thanks