Serious Bug? Trying to access "Preferences".

[Patrik]

I can not access preferences at all, there is some serious problems with the
software. For transfering my account to a new computer I need to access
Preferences. Reinstalling or updating Groove has not helped. The following
error message is shown when clicking on "Preferences":

Component 'IdentitiesTabSubForm/IdentityTabGlue' fro
'groovedocument:///groovexss/c:%5cprogram%20files%5cgroove%20networks%5cgroove%5

cdata%5cresources.xss/identities.grp' failed to initialize.
HRESULT: 0x80004005
Process: Groove.exe (ID: 1384 (0x00000568))
Thread ID: 1388 (0x0000056c)
Date: den 15 augusti 2006 10:44:38 MET

As a result of the error:
Script Engine (Template=SCRIPTMODULE, Component=groovetypelibraries)
encountered an error: {01B99977-397E-492D-A4FB-ED296BAFBFF7}1-0

Any ideas?

 

[Mason]

Hi,

I think you should over install Groove.

 

[Gell]

Dear Patrik,

According to your description, please let us refer to these steps and then
test the results.

1: Please use Grooveclean tool:
==============
1. Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe
2. In the Run box, the command line, should type:
C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe
3. Click OK.
After these steps, please let us restart the computer normally and then test
the results.

For more information about using Grooveclean, refer to the following technote:
How to use GrooveClean.exe to clear communications queues or remove all
Groove data
http://www.groove.net/support/kb/detail.cfm/docnum/TCN-00312

If the problem still persists, then I suggest you to play an over install of
Groove with the latest version of Groove.

2: Let us platform an over install for Groove with the latest version on the
computer which you are using to sent the message to multiple users.
===========================
A: Please shutdown the Groove on the machine.
B: Please download and run the installation from the following location:
http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm

Over installing will not remove any licenses or remove any account or space
data for your Groove account. There is also no need to uninstall first.
Restart the computer once the installation is complete. Groove will have been
added back to the startup and will load. Log in to the account.

(The key to this process is when the install completes it will reregister
all the DLL Groove uses. By performing the over install you have all the
latest fixes and all the DLL will get registered. It is possible that another
software install or update affected one of the Groove files causing this
error.)