Server Error 0x8004210C

[Sue M]

I have this message when trying to download marked headers in outlook 2003,
windows xp professional. Messages are not available on the server but I
can't open them to delete them from the inbox.

 

[Gordon]

Sue M wrote:
|| I have this message when trying to download marked headers in
|| outlook 2003, windows xp professional. Messages are not available
|| on the server but I can't open them to delete them from the inbox.

Why are they not available on the server - has the account been closed, or
have they been downloaded on another computer?

 

[Sue M]

Well, Dear Gordon, That's what I was asking you guys - why are they not
available??

 

[Jeff Stephenson [MSFT]]

I have this message when trying to download marked headers in outlook 2003,
windows xp professional. Messages are not available on the server but I
can't open them to delete them from the inbox.

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after you get this message?

 

[Don in Half Moon Bay]

RE: Error 0x8004210C

I had the same problem. Here's how I solved it.

Step #1.
I exited Outlook and made a copy of OUTLOOK.PST into another directory just
in case of disaster. I gave it a name of OLD_EMAIL.PST. OUTLOOK.PST is a
hidden

file, so you will have to change your browser or Windows Explorer settings
to show hidden files and folders]

Step #2.
I deleted the original OUTLOOK.PST file.

Step #3.
I launched Outlook. It gave me the error that there was no PST file. As I
hoped, it made a new blank one for me after prompting me for a password.

Step #4.
I verified my email account info, which was all as I had left it. I chose
SEND/RECEIVE email and it synched properly into the new folders.

Step #5.
I used File/Open to open the OLD_EMAIL.PST file. It now appears as a set of
folders under the usual email folders.

The problem with being unable to remove message headers for messages that
were deleted via the webmail interface has completely gone away!


Don Pilcher
Half Moon Bay, CA
(e-mail address removed)