Service Level Agreements

B

Bev

-Does anyone have service level agreements with customers (project managers
and executives) that they can share? Do the agreements include after hours
support, and if so, what are the support hours and agreements?

Thanks!

Bev
Beverly Powell, MBA, PMP
Delta Dental Enterprise Program Management Office
100 First Street
San Francisco, CA 94105
415.995.8830 - desk
408.406.3439 - mobile
(e-mail address removed)
 

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