Service Pack 3

[Werner Stern]

I have Office 2000 Prtemium installed and update to service pack 1a with no
problem. Then I need to update using service pack 3. It download ok then
when installing (with the cd in the drive) it shows as installation
unsuccessful. I tried this many times with no success.

What's the problem? I'm running Windows XP prof.

Any help appreciated.

 

[Susan Ramlet]

Hi, Werner,

A couple of things to check:

Are you using the client only update (as opposed to the administrative
update)?

Have you already applied SP-2?

Have you checked the setup log file to see where it might be failing?

 

[werner stern]

Hi,

I have installed sp2. It was not easy to find.

I don't know where to find the log you mention. It's not in the office
directory.

What is the difference between the client only or the administrative file. I
don't have users on my machine. Every one has administrative rights.

 

[Susan Ramlet]

Hi, werner,

This article should ansewr your questions about SP-3:

326585 - OFF2000: Overview of Office 2000 Service Pack 3:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;326585

This article should help you use the setup log file:

237957 - OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot
Setup Problems:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;237957

And this article can help you interpret the log files, which aren't very
user-friendly:

240784 - OFF2000: Utility to Help Interpret Setup Log Files:
http://support.microsoft.com/default.aspx?scid=kb;en-us;240784&Product=ofw2k

 

[werner stern]

Thanks Susan. I finally got it om. I downloaded it directly and then ran it
from a temp directory. It worked fine.

There seems to be something wrong with the update route.