Set default account in Outlook 2003

[Gregg Hill]

Hello!

I have a client who has a hosted Exchange account (AppRiver) and a POP3
account in his stand-alone computer that is NOT connected to an SBS domain
(but I am cross-posting there because so many large brains hang out there!).
He wants to have the Exchange account be the default, but it sometimes flips
to be the POP3 account "without me touching it" as he says.

I have found several references to the exact opposite problem when on an SBS
network, i.e., people want the POP3 to be the default but it reverts to
Exchange. The fix for that is to add the following.

Key: HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\ClientSetup
Value Name: NoTransportOrder
Value Type: REG_DWORD
Value: 1

I need to make the Exchange account stay the default, but have come up blank
in Google searches.

Any ideas?

Thank you!

Gregg Hill

--

Apostrophes: when in doubt, leave them out! You will be correct more often
than not.

Its = Belonging to it. For example, "Look at the sky. Its color is blue."
It's = It is. For example, "It's hot today."
It's = It has. For example, "It's been nice talking to you."
Its' = completely incorrect usage. Stop it!

 

[Gregg Hill]

Russ,

The Exchange account was the default when viewed under Tools > E-mail
Accounts > View or change...up until yesterday. The default today was the
POP3 account. I accessed his system remotely to look at the settings and
watch what he was doing. It happens when he starts a new message because the
wrong account (POP3) was the default.

I wonder if adding the registry entry would work even though the system is
not on an SBS network? Silly thought!

Gregg Hill

 

[Gregg Hill]

I did not think to contact AppRiver because it is not an issue with POP
switching to Exchange, but with Exchange switching to POP.

Still, they may have some idea of how to stop it, so I will contact them if
it does it again.

Thank you!

Gregg Hill

 

[Diane Poremsky [MVP]]

Did the exchange host give him a PRF to configure his account? If so, a wild
guess is that it might be setting pop as default and he might be accidently
running it each time he opens outlook.

Otherwise, I have not seen this happen - it's always the other way around.
You can certainly try the reg key to see it if takes care of it.

--
Diane Poremsky [MVP - Outlook]



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[Gregg Hill]

Diane,

Yes, the Exchange account was set up with a PRF file, but wouldn't you think
that would make the Exchange account the default (the desired result) and
not the POP3 account the default?

Gregg Hill

Did the exchange host give him a PRF to configure his account? If so, a
wild guess is that it might be setting pop as default and he might be
accidently running it each time he opens outlook.

Otherwise, I have not seen this happen - it's always the other way around.
You can certainly try the reg key to see it if takes care of it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Just a thought.
I know this is obvious.
Are you sure it's not a reply or forward he's using
It will default to what was sent to him...
So if POP3 received it will reply or forward POP3

Ask if he's receiving an email in his pop3 account and
expecting to forward it with his exchange account?

Just a thought
Russ

--
Russell Grover - SBITS.Biz
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
World Wide 24hr SBS Remote Support - http://www.SBITS.Biz

 

[Brian Tillman [MVP - Outlook]]

Yes, the Exchange account was set up with a PRF file, but wouldn't you think
that would make the Exchange account the default (the desired result) and
not the POP3 account the default?

One would think, but examine the PRF file and see what account is being
configured as default.

 

[Gregg Hill]

The POP3 account is added manually after the PRF has run. The PRF itself
only creates the Exchange account.

Gregg

 

[NA]

I need to make the Exchange account stay the default, but have come up blank in Google
searches.

Any ideas?

Contact these guys for a custom .exe that will do it. Push it to your PC's via GPO or
batch login or whatever. So much of Outlook - Exchange has to be custom programmed. It is
just the nature of mapi.

http://goffconcepts.com

 

[Diane Poremsky [MVP]]

Is the default actually changed in tools, accounts? Or does mail he think
will be sent from exchange go out on pop instead? Outlook, in some
circumstances, will drop to another account to send if the default acct is
not available.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Gregg Hill]

Diane,

Yes, it was actually changed in the email accounts list. It has not happened
again, so I am backing away quietly. For all I know, it could have been user
error. I kind of doubt it, but one never knows!

The only reason he noticed it was that his normal email signature was gone.
He only has a siggy on his Exchange account and not the POP3 account.

Gregg

Is the default actually changed in tools, accounts? Or does mail he think
will be sent from exchange go out on pop instead? Outlook, in some
circumstances, will drop to another account to send if the default acct is
not available.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

The POP3 account is added manually after the PRF has run. The PRF itself
only creates the Exchange account.

Gregg

 

[Gregg Hill]

Robbin,

Thank you for the private email. I had been following this thread in the
Outlook group to which it was cross-posted and did not see your reply there.
A lot of folks here say not to use the web-based access to the
newsgroup...perhaps that is why?

All the references I have found are to the NoTransportOrder being used to
keep the ACCOUNT from switching from POP3 to Exchange and do not mention
multiple PROFILES.

Anyway, it has not happened again yet, so it's moot for now.

Gregg Hill

Hi Gregg,

Thanks for your post and the good suggestions from others.

Regarding the NoTransportOrder registry key you mentioned, based on my
research, it is for multi Outlook profiles and not for multi E-mail
accounts
under one Outlook profile. When you use a client computer that connects to
Microsoft Windows Small Business Server 2003 (Windows SBS). When you
have more than one mailing profile on the client computer, the client
computer may not set the Microsoft Exchange profile as the default mailing
profile for
Microsoft Outlook.

If this is the case, you can configure the NoTransportOrder registry key
on the SBS client computer to control whether the Exchange profile is set
as the
default mailing profile or not. The NoTransportOrder key is located under
the following registry subkey on the client computer:

HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\ClientSetup

The following settings apply to this registry key:

o If the NoTransportOrder key is not set or the value of the key is set to
0, the Windows SBS 2003 logon script will call Application Launcher.
Application Launcher will adjust the Outlook transport order to set the
Exchange profile as the default mailing profile.

Note By default, the NoTransportOrder key is not set.

Application Launcher (Applnch.exe) is located in the following folder on
the client computer:

%ProgramFiles%\Microsoft Windows Small Business
Server\ClientSetup\Clients\Setup
o If the value of the NoTransportOrder key is set to 1, the client
computer will not configure the Exchange profile as the default mailing
profile.

Therefore, although you can go ahead to try the "NoTransportOrder
registry" key, but I am not sure it would work for your situation as you
have multi E-
mail accounts(Exchange account and POP3 account) under one Outlook
profile.

Instead, based on the current situation, I would like to suggest you
create a new Outlook profile with both his Exchange account and POP3
account and
see if the issue persists.

How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/kb/829918/en-us

If the issue persists, please run RSOP.msc and GPresult.exe on the client
computer to see if there any Outlook related group policy that assigned to
it that
caused the issue.


Hope this helps. Also, if you have any questions or concerns, please do
not hesitate to let me know.

Thanks for your earlier feedback!



Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

==================================================================
Please post your EBS related questions to the EBS newsgroup on Connect
website:
https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

If you want to use a newsreader other than a web forum to access these
newsgroups,
please refer to the following blog to apply NNTP password and configure a
newsreader:
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==================================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
==================================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
==================================================================

 

[Diane Poremsky [MVP]]

Did he double check the account to very it went on the wrong one? A missing
sig is not enough proof.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Diane,

Yes, it was actually changed in the email accounts list. It has not
happened again, so I am backing away quietly. For all I know, it could
have been user error. I kind of doubt it, but one never knows!

The only reason he noticed it was that his normal email signature was
gone. He only has a siggy on his Exchange account and not the POP3
account.

Gregg

Is the default actually changed in tools, accounts? Or does mail he think
will be sent from exchange go out on pop instead? Outlook, in some
circumstances, will drop to another account to send if the default acct
is not available.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

The POP3 account is added manually after the PRF has run. The PRF itself
only creates the Exchange account.

Gregg


"Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message
Yes, the Exchange account was set up with a PRF file, but wouldn't you
think that would make the Exchange account the default (the desired
result) and not the POP3 account the default?

One would think, but examine the PRF file and see what account is being
configured as default.

 

[Diane Poremsky [MVP]]

The key is for multiple accounts within a profile.

When you have more than one profile, you set the profile to use... that is
also in the registry:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging
Subsystem\Profiles\DefaultProfile: "profile_name"
The 'always use this profile' option is at
HKCU\Software\Microsoft\Exchange\Client\Options\PickLogonProfile: (value
will be 0 or 1)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.

Robbin,

Thank you for the private email. I had been following this thread in the
Outlook group to which it was cross-posted and did not see your reply
there. A lot of folks here say not to use the web-based access to the
newsgroup...perhaps that is why?

All the references I have found are to the NoTransportOrder being used to
keep the ACCOUNT from switching from POP3 to Exchange and do not mention
multiple PROFILES.

Anyway, it has not happened again yet, so it's moot for now.

Gregg Hill

Hi Gregg,

Thanks for your post and the good suggestions from others.

Regarding the NoTransportOrder registry key you mentioned, based on my
research, it is for multi Outlook profiles and not for multi E-mail
accounts
under one Outlook profile. When you use a client computer that connects
to Microsoft Windows Small Business Server 2003 (Windows SBS). When you
have more than one mailing profile on the client computer, the client
computer may not set the Microsoft Exchange profile as the default
mailing profile for
Microsoft Outlook.

If this is the case, you can configure the NoTransportOrder registry key
on the SBS client computer to control whether the Exchange profile is set
as the
default mailing profile or not. The NoTransportOrder key is located under
the following registry subkey on the client computer:

HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\ClientSetup

The following settings apply to this registry key:

o If the NoTransportOrder key is not set or the value of the key is set
to 0, the Windows SBS 2003 logon script will call Application Launcher.
Application Launcher will adjust the Outlook transport order to set the
Exchange profile as the default mailing profile.

Note By default, the NoTransportOrder key is not set.

Application Launcher (Applnch.exe) is located in the following folder on
the client computer:

%ProgramFiles%\Microsoft Windows Small Business
Server\ClientSetup\Clients\Setup
o If the value of the NoTransportOrder key is set to 1, the client
computer will not configure the Exchange profile as the default mailing
profile.

Therefore, although you can go ahead to try the "NoTransportOrder
registry" key, but I am not sure it would work for your situation as you
have multi E-
mail accounts(Exchange account and POP3 account) under one Outlook
profile.

Instead, based on the current situation, I would like to suggest you
create a new Outlook profile with both his Exchange account and POP3
account and
see if the issue persists.

How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/kb/829918/en-us

If the issue persists, please run RSOP.msc and GPresult.exe on the client
computer to see if there any Outlook related group policy that assigned
to it that
caused the issue.


Hope this helps. Also, if you have any questions or concerns, please do
not hesitate to let me know.

Thanks for your earlier feedback!



Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

==================================================================
Please post your EBS related questions to the EBS newsgroup on Connect
website:
https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

If you want to use a newsreader other than a web forum to access these
newsgroups,
please refer to the following blog to apply NNTP password and configure a
newsreader:
http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
==================================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
==================================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
==================================================================

 

[Les Connor [SBS MVP]]

Right - for example if you do a 'send to' by right clicking, the send email
is invoked but the signature will not appear, even where there's only one
email account.

--
-----------------------------------------------
Les Connor [SBS MVP]

Did he double check the account to very it went on the wrong one? A
missing sig is not enough proof.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Diane,

Yes, it was actually changed in the email accounts list. It has not
happened again, so I am backing away quietly. For all I know, it could
have been user error. I kind of doubt it, but one never knows!

The only reason he noticed it was that his normal email signature was
gone. He only has a siggy on his Exchange account and not the POP3
account.

Gregg

Is the default actually changed in tools, accounts? Or does mail he
think will be sent from exchange go out on pop instead? Outlook, in
some circumstances, will drop to another account to send if the default
acct is not available.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


"Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message The POP3 account is added manually after the PRF has run. The PRF
itself only creates the Exchange account.

Gregg


message "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message
Yes, the Exchange account was set up with a PRF file, but wouldn't
you think that would make the Exchange account the default (the
desired result) and not the POP3 account the default?

One would think, but examine the PRF file and see what account is
being configured as default.

 

[Gregg Hill]

"Yes, it was actually changed in the email accounts list."

He had a missing signature. I hopped on to check why it was missing, and
sent myself an email from his computer. It came from the POP3 account. I
then checked Tools > Accounts, and it was set to the POP3 account as the
default, when it had been the Exchange account as the default.

I am absolutely positive the account itself was changed from the previous
default of Exchange.

Gregg

Did he double check the account to very it went on the wrong one? A
missing sig is not enough proof.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Diane,

Yes, it was actually changed in the email accounts list. It has not
happened again, so I am backing away quietly. For all I know, it could
have been user error. I kind of doubt it, but one never knows!

The only reason he noticed it was that his normal email signature was
gone. He only has a siggy on his Exchange account and not the POP3
account.

Gregg

Is the default actually changed in tools, accounts? Or does mail he
think will be sent from exchange go out on pop instead? Outlook, in
some circumstances, will drop to another account to send if the default
acct is not available.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


"Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message The POP3 account is added manually after the PRF has run. The PRF
itself only creates the Exchange account.

Gregg


message "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message
Yes, the Exchange account was set up with a PRF file, but wouldn't
you think that would make the Exchange account the default (the
desired result) and not the POP3 account the default?

One would think, but examine the PRF file and see what account is
being configured as default.

 

[Diane Poremsky [MVP]]

Ok... that's enough confirmation for me... now we just need to see if it
happens again.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

"Yes, it was actually changed in the email accounts list."

He had a missing signature. I hopped on to check why it was missing, and
sent myself an email from his computer. It came from the POP3 account. I
then checked Tools > Accounts, and it was set to the POP3 account as the
default, when it had been the Exchange account as the default.

I am absolutely positive the account itself was changed from the previous
default of Exchange.

Gregg

Did he double check the account to very it went on the wrong one? A
missing sig is not enough proof.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Diane,

Yes, it was actually changed in the email accounts list. It has not
happened again, so I am backing away quietly. For all I know, it could
have been user error. I kind of doubt it, but one never knows!

The only reason he noticed it was that his normal email signature was
gone. He only has a siggy on his Exchange account and not the POP3
account.

Gregg



Is the default actually changed in tools, accounts? Or does mail he
think will be sent from exchange go out on pop instead? Outlook, in
some circumstances, will drop to another account to send if the default
acct is not available.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


"Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message The POP3 account is added manually after the PRF has run. The PRF
itself only creates the Exchange account.

Gregg


message "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message
Yes, the Exchange account was set up with a PRF file, but wouldn't
you think that would make the Exchange account the default (the
desired result) and not the POP3 account the default?

One would think, but examine the PRF file and see what account is
being configured as default.

 

[Gregg Hill]

Shhh! It might be listening!

Gregg

Ok... that's enough confirmation for me... now we just need to see if it
happens again.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

"Yes, it was actually changed in the email accounts list."

He had a missing signature. I hopped on to check why it was missing, and
sent myself an email from his computer. It came from the POP3 account. I
then checked Tools > Accounts, and it was set to the POP3 account as the
default, when it had been the Exchange account as the default.

I am absolutely positive the account itself was changed from the previous
default of Exchange.

Gregg

Did he double check the account to very it went on the wrong one? A
missing sig is not enough proof.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


"Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message Diane,

Yes, it was actually changed in the email accounts list. It has not
happened again, so I am backing away quietly. For all I know, it could
have been user error. I kind of doubt it, but one never knows!

The only reason he noticed it was that his normal email signature was
gone. He only has a siggy on his Exchange account and not the POP3
account.

Gregg



Is the default actually changed in tools, accounts? Or does mail he
think will be sent from exchange go out on pop instead? Outlook, in
some circumstances, will drop to another account to send if the
default acct is not available.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


"Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message The POP3 account is added manually after the PRF has run. The PRF
itself only creates the Exchange account.

Gregg


message "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com>
wrote in message
Yes, the Exchange account was set up with a PRF file, but wouldn't
you think that would make the Exchange account the default (the
desired result) and not the POP3 account the default?

One would think, but examine the PRF file and see what account is
being configured as default.