set-up assistant fails

[txtwinmom]

Installed Office 2008 successfully on 3 of 4 computers. The 4th computer appeared to install successfully, HOWEVER, the set-up assistant fails every time I attempt to open any of the Office apps. I have uninstalled and reinstalled Office, restarted the computer and restarted Office. None of these helped. Any suggestions?

Thank-you!

 

[John McGhie]

I suggest that you tell us what version of Computer and Operating System you
are using. Otherwise we can't answer

Installed Office 2008 successfully on 3 of 4 computers. The 4th computer
appeared to install successfully, HOWEVER, the set-up assistant fails every
time I attempt to open any of the Office apps. I have uninstalled and
reinstalled Office, restarted the computer and restarted Office. None of these
helped. Any suggestions?

Thank-you!

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

 

[Diane Ross]

Installed Office 2008 successfully on 3 of 4 computers. The 4th computer
appeared to install successfully, HOWEVER, the set-up assistant fails every
time I attempt to open any of the Office apps. I have uninstalled and
reinstalled Office, restarted the computer and restarted Office. None of these
helped. Any suggestions?

You don't have to use the Setup Assistant.

Just open each application and a first run will start.

 

[twtwinmom]

Mac OS 10.5 on a Mac G4 Power PC.
Each time I attempt to open any of the apps the Setup Assistant starts automatically. If I close the assistant the app closes as well. So it appears that I do have to use the setup assistant unless I am missing something, which is very likely the case!

 

[Diane Ross]

Mac OS 10.5 on a Mac G4 Power PC.
Each time I attempt to open any of the apps the Setup Assistant starts
automatically. If I close the assistant the app closes as well. So it appears
that I do have to use the setup assistant unless I am missing something, which
is very likely the case!

Be sure you update to 10.5.2 using the combo updater.

Mac OS X 10.5.2 Combo Update

<http://www.apple.com/support/downloads/macosx1052comboupdate.html>

The Setup Assistant is not necessary. Just open each application and the
First Run will kick in.

What version of Office are you using?

 

[Jonahan Wolf]

have the same problem except my office program works fine on my account but when opening word, etc on my daughter's account the setup assistant opens then fails. she is unable to use the program. i have an imac g5 leopard 10.5.2.

 

[John McGhie]

That would be a file-permission or Spotlight issue.

Try these:

* Run Disk Utility and Repair Permissions.

* Make sure that Spotlight can see the Program Files when run from her User
ID. Setup Assistant is Apple's setup utility, and it uses Spotlight to find
its way around.

* You may have to lift your Daughter to Administrative permissions to get
this sorted, then put her back down again.

* I assume you installed Office while running as an Administrative user?
If not, take it out and re-install while logged on as an Administrator.
That will make the application available to all users.

* Make sure you do not have other users logged in with Fast User Switching
when you do this It would potentially create contentions among the
files.

Hope this helps

have the same problem except my office program works fine on my account but
when opening word, etc on my daughter's account the setup assistant opens then
fails. she is unable to use the program. i have an imac g5 leopard 10.5.2.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]