Hi Dean,
FWIW, the Tools=>Customize=>Options choices are generally Office wide rather than Word specific. For Office 2003 it's a registry set
at
HKey_Current_User\Software\Microsoft\Office\11.0\Common\Toolbars
It's still entirely possible that an add-in is interfering with those settings, but it can also be that the user/profile may not
include the rights to write to that registry key.
==============
The change is not being saved to the Normal.dot.
When you do the change in the Customise Options dialog, have you done an
edit in the document and saved the document?
I know that for this change to stick you don't necessarily need to do an
edit, but it just might make it stick.
If that does not work, make the change to Full Menus, close the Customise
dialog, then press Shft+File, Save All.
If this works, question for you, do you have Acrobat installed?
The Acrobat addin can cause some things not to be saved to the Normal.dot,
such as new Autotext entries, etc.
If you do have Acrobat then have a look at this webpage, especially the
section on Add/Remove Program, Modify. I had similar problems with Customise
and Autotext, doing the following solved the problem but I also found that if
you do the instructions and then reboot, Open and close word, then reverse
the Modify instructions, the Acrobat functions return without the clashes
with saving Customise and Autotext, etc.
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm
Hope this helps
DeanH ?? >>
--
Bob Buckland ?
MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*