Setting up an outbound campaign

[Albert]

Hi Guys,

I am in the planning phase of setting up an outbound campaign through an
ACCESS interface.

Agents will pull customer information into an ACCESS form, ask them
questions and update the information into a table/database.

What I would like to do though is have a functionality that will allow
agents to get the customer's data from a dialling queue. If the customer is
not available then move the customer to the bottom of the dialling queue and
marked as tried. If the agents speaks to the customer then the record must be
removed from the dialling queue and marked as called.

Does anyone have any ideas?

Thanks
Albert

 

[Mike Painter]

Hi Guys,

I am in the planning phase of setting up an outbound campaign through
an ACCESS interface.

Agents will pull customer information into an ACCESS form, ask them
questions and update the information into a table/database.

What I would like to do though is have a functionality that will allow
agents to get the customer's data from a dialling queue. If the
customer is not available then move the customer to the bottom of the
dialling queue and marked as tried. If the agents speaks to the
customer then the record must be removed from the dialling queue and
marked as called.

Does anyone have any ideas?

If the dialing queue is a table in an Access database then it is not a
problem.
Mark it and requery to move it.
A check box would do but is hardly effective. Don ot call, busy, answering
machine, call back at, completed (by), are some of the things that should
also be tracked.

For a small campaign this might work but if your queue is coming from
another source things will get hairy.

A predictive dialer is a better way to go.