Gladys said:
Hi all,
Just wondering if this could be done. The help desk staff shares an inbox,
they all log in to their own mailbox, and have the help desk inbox added to
their profile. When users send encrypted emails, they are unable to open
them. I was wondering if there is something that I can do so they can open
those emails. Any assistance will be greatly appreciated.
Thank you,
Gladys
Since all helpdesk reps are sharing the same mailbox, they are also sharing
the same e-mail address. This is no different than an individual user that
has the same e-mail account define on a desktop and a laptop. Encryption is
done using YOUR public half of your e-mail certificate. For someone to send
you an encrypted e-mail, you must have first sent them a digitally signed
e-mail that contained the public key from your e-mail cert. They then use
that public key to encrypt their e-mail. Many senders can use your public
key but only you can decrypt their e-mail using your private key. You spew
out your public key to whomever you want for them to encrypt their e-mails
they send to you. Only you have the private key to decrypt those e-mails.
You'll have to install the e-mail certificate for the e-mail account (that
you are sharing whether it be amongst different users with their e-mail
clients or amongst different hosts with their e-mail clients) into each
e-mail client that is accessing the e-mail account for which that e-mail
cert was created. Multiple users using separate e-mail clients is no
different than one user using separate e-mail clients on multiple hosts.
You'll have to install the e-mail cert for the account into each e-mail
client.
The above assumes you are using the x.509 scheme to encrypt e-mails that
Outlook supports. If you are using an add-on to include PGP support, you'll
have to be specific as to what type of encryption is being used and for PGP
there might be newsgroups or forums specific to that product.
