Sharepoint site not created when specific PM publishes project to

C

Christina

I am stumped on this one.

I have a PM that has published 2 projects and both times, a sharepoint site
was not created. We do have our configuration set up that all projects will
create sharepoint sites when the project is published and have not run into
this situation with other PMs. Just the one. I verified his permissions and
they are the same as other PMs.

Anyone have any thoughts?

We are on PS2003.

Thanks!
Christina
 
C

Chak

Hello Christina,

Have you verified in PWA Project Center? Project center gantt chart
show up? I suspect, may be publish process not went correctly. Do you
see that project name under Maanage Windows SharePoint Services
option? If so, try to create the site manually and see how that goes?

Also make sure, PM is having the all permissions like others.


Thanks
Chak
http://www.epmcentral.com
 
C

Christina

Hi Chak-

I did verify that the project is visible in the Project Center. And I
double checked his permissions and they are consistent with other PMs.

any other thoughts? Thank you for responding!

Christina
 
C

Chak

Christina,

Have you tried to create the site from PWA -> Admin-> Manage
SharePoint Services? Try this option. This way we will know whether
this issue realted to project or PM's permissions.

Thanks
Chak
 
C

Christina

I haven't tried that yet just in case there was a suggestion to verify other
things first. But I am going to do that now....
 
C

Christina

Chak-

I was succesful in creating the site but I still have concerns regarding why
this PM has not been able to create one.

Christina
 
C

Chak

Christina,

Verify Site Provisioning Settings and make sure site creation option
has been setup automatic.

You are saying the PM's permissions are same as others. You can try to
reset the permissions of the PM (deactivate and reactive)

No other thoughts from me..

Thanks
Chak
http://www.epmcentral.com
 
C

Christina

hi Chak-

We do have it set up to automatically create the site... but I will try
"resetting" his permissions.

Thanks for all of your suggestions!
Christina
 
M

Marc Soester [MVP]

Christina,

can you please have a look if you have any event log errors or queue errors
Please. Also can you check if other PM's have the same issue and also check
if your administrator has the same issue. Let me know
Thanks
 
C

Christina

Hi Marc-

This PM is the only one experiencing this issue. Since he needed the site
created ASAP. I ended up manually creating the site so that he could upload
some documents for his team.

As far as viewing the event log, would I need to do this on the physical
server? And would this be the Sharepoint server? or Project server?
Please pardon my ignorance but I am not a full server administrator; my role
is somewhat limited to user setup, permissions, creation of views, etc.

Thank you!
Christina
 
C

Christina

Marc- I think you can ignore my last post (I wish there was a way to retract
them).

I had put in a request with my Server Admins to check the EVent Log on the
PRoject Server. Once I hear back from them, I will let you know what they
found.

Thanks again!
Christina
 
C

Christina

Hi Marc-

My server admin sent me some screenshots of events they found around the
dates the PM published their project to the server. The project was saved to
the server on 6/18 around 11:30 am MDT. The only item in the Event Log on
6/18 was stamped at 2:39 PM. Here is the content of the event:

Type- Error
Event ID- 2
User- NT Authority\Local Service
Computer- <PC Name>

Description:
Component: PjMsgHlr
File: C:\Office\devsp\project\WebClient\source\server\pjmsghlr\MsgHandlr.cpp
Line: 588
Error Number: 0x8c040017
Description: <Description><![CDATA[Assert Detected. The error code was
also included]]> </Description>

I have asked if they verify if there were any other entries around the time
the PM saved the project. Otherwise, I'm not sure if this information sheds
any light on the issue.

Is there anything else that I can check?

Thanks!
Christina
 
M

Marc Soester [MVP]

Hi Chrisitina,

it looks like that this particular PM may have different access rights. This
is what I suggest.

1. check if a PM that has the same rights then the other PM ( who has the
issue) can create a Project with workspace
2. if the PM can do this, than you will need to check the access rights of
the PM with the issues. I assume that he has some different settings. You can
check this under the Server Settings.
3. Should the PM have exactly the same rights, I would ask him to log on to
a differnent PC and try it from there. This will show if it is Desktop
related. If the PM can create a workspace from the other PC then it is PC
related.
If the PM still have the same error, I would give him for a short time admin
rights and ask him to create a Workspace. If he can, than you certainly know
that it is something to do with his access. Let me know how you go and we can
take it further from there.
Hope this helps
 
M

Marc Soester [MVP]

Hi Chrisitina,

it looks like that this particular PM may have different access rights. This
is what I suggest.

1. check if a PM that has the same rights then the other PM ( who has the
issue) can create a Project with workspace
2. if the PM can do this, than you will need to check the access rights of
the PM with the issues. I assume that he has some different settings. You can
check this under the Server Settings.
3. Should the PM have exactly the same rights, I would ask him to log on to
a differnent PC and try it from there. This will show if it is Desktop
related. If the PM can create a workspace from the other PC then it is PC
related.
If the PM still have the same error, I would give him for a short time admin
rights and ask him to create a Workspace. If he can, than you certainly know
that it is something to do with his access. Let me know how you go and we can
take it further from there.
Hope this helps
 
M

Marc Soester [MVP]

Hi Chrisitina,

it looks like that this particular PM may have different access rights. This
is what I suggest.

1. check if a PM that has the same rights then the other PM ( who has the
issue) can create a Project with workspace
2. if the PM can do this, than you will need to check the access rights of
the PM with the issues. I assume that he has some different settings. You can
check this under the Server Settings.
3. Should the PM have exactly the same rights, I would ask him to log on to
a differnent PC and try it from there. This will show if it is Desktop
related. If the PM can create a workspace from the other PC then it is PC
related.
If the PM still have the same error, I would give him for a short time admin
rights and ask him to create a Workspace. If he can, than you certainly know
that it is something to do with his access. Let me know how you go and we can
take it further from there.
Hope this helps
 
C

Christina

Hi Marc-

Unfortunately, the PM experiencing the issue is out of the office until next
week. However, I did verify that his PWA user access rights appear to be
identical to other PMs. (We assign permissions by groups and not by
individuals).

I'm not sure where to view the server queue but I'm fairly certain I do not
have access to it. Can you point me in the direction of where this is
located so I can pass this on to the server admins?

Otherwise, I had one other thought about this issue. This same PM initially
was having issues accepting task updates. He would receive an error within
PWA that he needed to have MS Project installed on his PC, which he did. I
had run into this issue before and the problem revolved around the URL used
in IE to access PWA did not match the URL in his Project Server Account setup
within MS Project. Once I fixed this, he was able to accept task updates
without any problems.

In reviewing the MS Project Server 2003 Admin guide, it says that the error
message 0x8c040017 can also occur "when you attempt to publish project to the
Project Server database from Project Professional while you are in offline
mode (not connected to the coputer running Project Server 2003)." I'm
thinking this error occured when he first tried to accept task updates.
But.... if the URL in the PMs server account setup did not match the URL for
PWA, is there a possibility that this could contribute to an inability of a
SharePoint site being created?

Thank you so much for your ongoing help!

Christina
 
M

Marc Soester [MVP]

Hi Christina,

The queue is actually a 2007 function. I just picked up that you are on 2003.
The only way to find out what happens is, when your PM comes back, ask him
to create a project and publish it. Then ask your Administrator to check the
event log on the project server server. There should be an error message. In
order to find out why the site isnt created we need to get this error
message.
Let me know what it is
thanks
 
C

Christina

Marc-

The PM experiencing this issue will no longer be creating project schedules
to upload to the Project Server so I will not be able to test your
suggestions. However, if any other PM runs into this issue, I will have this
post as a reference to begin troubleshooting.

thank you for all of your help and suggestions! Have a great weekend!

Christina
 

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