Shortcut Keys Will Not Save

[jestreich]

MS Word will not save the customized Shortcut Keys that I set up for my
keyboard. I go to Tools- Customize- Keyboard, and then I assign new shortcut
keys and save the changes in: Normal. I then close out of both screens. The
shortcuts work properly until I exit MS Word. When I reopen Word, none of
the shortcut keys that I had previously set up work. The same thing happens
with Macros. For some reason, all these customized settings disappear when I
exit the MS Word Application. Does anyone know how to solve this problem.
The PC has just been formatted and is completely clear of errors. I also
have Norton Internet Security and Norton System Works installed, so
everything is running nicely. And MS Word is from a newly installed
Microsoft 2003 student and teacher edition. I am greatly appreciative for
any assistance on this matter!!

 

[Suzanne S. Barnhill]

If you have Acrobat 7 installed, see the last section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm. And on general
principle (to avoid other problems), disable the Office Plug-in in Norton
System Works.

 

[jestreich]

Thank you so much Suzanne, You have been a huge help. Adobe Acrobat 7 is
indeed the culprit behind my problems. Once I disbled the feature that loads
Acrobat into MS Word, I was able to save all my short keys. As Long as Adobe
Acrobat is in the toolbar of MS Word, certain settings will not be saved.
However, if you temporarily disable Acrobat by using the "regedit" feature
(Start – Run – Regedit) and then go back and enable Acrobat "after" you save
the settings then you will be able to keep Acrobat in the toolbar and use
your short key settings. It really is a shame that Adobe Acrobat royally
messed up MS Word, but thank you so much for your help!