Show this folder as an e-mail address book is greyed out?

[ATS]

Just upgraded to Vista Business and Office Small Business 2007 with BCM. All
contact info came over no problem. When I do a search their is nothing to
search, also when I make a new message and click on "TO" there is nothing in
the contact window. I tried to turn on the "Show this folder as an e-mail
address book" but it is greyed out?

 

[Milly Staples [MVP - Outlook]]

YOu need to add the Address Book Service to Outlook. Control Panel->Mail Icon.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, ATS asked:

| Just upgraded to Vista Business and Office Small Business 2007 with
| BCM. All contact info came over no problem. When I do a search
| their is nothing to search, also when I make a new message and click
| on "TO" there is nothing in the contact window. I tried to turn on
| the "Show this folder as an e-mail address book" but it is greyed out?

 

[Jeff]

I have the same problem, - how do I add the address book service to Outlook?
Vista is not like the older versions - Control Panel - Mail shows nothing
like it used to. The PC came with Vista installed.

This is killing me!

 

[Milly Staples [MVP - Outlook]]

Switch to Classic view or if 64 bit, enable 32 bit icons.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Jeff asked:

| I have the same problem, - how do I add the address book service to
| Outlook? Vista is not like the older versions - Control Panel - Mail
| shows nothing like it used to. The PC came with Vista installed.
|
| This is killing me!
|
|
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| YOu need to add the Address Book Service to Outlook. Control
|| Panel->Mail Icon.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
|| After furious head scratching, ATS asked:
||
||| Just upgraded to Vista Business and Office Small Business 2007 with
||| BCM. All contact info came over no problem. When I do a search
||| their is nothing to search, also when I make a new message and click
||| on "TO" there is nothing in the contact window. I tried to turn on
||| the "Show this folder as an e-mail address book" but it is greyed
||| out?

 

[Jeff]

Thanks, added it and still it is greyed out. I have uninstalled and
reinstalled Outlook and still the same situation. Should I uninstall Office
2007 completely instead of just Outlook?

Where is that hammer..........

 

[Russ Valentine [MVP-Outlook]]

Uninstall and reinstall will not help. Sometimes if you migrate data
incorrectly to Outlook 2007 you cannot enable the Contacts Folder even if
the Address Book Service is installed. Create a new profile and migrate your
data to it correctly: open the PST file in the new profile and set it to be
the default. Restart Outlook, then enable the Contacts Folder.
--
Russ Valentine
[MVP-Outlook]

Thanks, added it and still it is greyed out. I have uninstalled and
reinstalled Outlook and still the same situation. Should I uninstall
Office
2007 completely instead of just Outlook?

Where is that hammer..........

Switch to Classic view or if 64 bit, enable 32 bit icons.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Jeff asked:

| I have the same problem, - how do I add the address book service to
| Outlook? Vista is not like the older versions - Control Panel - Mail
| shows nothing like it used to. The PC came with Vista installed.
|
| This is killing me!
|
|
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| YOu need to add the Address Book Service to Outlook. Control
|| Panel->Mail Icon.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
|| After furious head scratching, ATS asked:
||
||| Just upgraded to Vista Business and Office Small Business 2007 with
||| BCM. All contact info came over no problem. When I do a search
||| their is nothing to search, also when I make a new message and click
||| on "TO" there is nothing in the contact window. I tried to turn on
||| the "Show this folder as an e-mail address book" but it is greyed
||| out?