Showing contacts as address book

[Cheryl]

Hi,

I just upgraded from Office 2000 to 2007. Everything seemed to work fine on
upgrading outlook until I tried to view my contacts as the outlook address
book. I found instructions on changing settings within outlook to make this
happen but nothing has worked so far.

Any help would be great!

 

[Vince Averello]

What have you tried so far? Have you checked the Outlook Address book tab on
the property page of the folder?

 

[Russ Valentine [MVP-Outlook]]

You provided no information that would permit us to help. If you need help
you must post which instructions you followed and what happened when you
tried.
All the instructions I know work just fine, including these:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Cheryl]

I've tried this:

1. Tools>Account Settings>Address Books>This is set as "Outlook Address
Book".

2. On the Contacts folder>Properties>Outlook Address Book>Name of the
address book is "Contacts" and the "Show this folder as an e-mail address
book is checked and grayed out.

 

[Russ Valentine [MVP-Outlook]]

Still need to know how you migrated your data to Outlook 2007. Have you made
sure you're displaying the correct Contacts Folder and not a new, empty one
the new profile might have created?

 

[Cheryl]

That link came up with a page not found error message.

 

[Cheryl]

The link worked now. That is the page of instructions that I completed
before posting this on the forum.

 

[Cheryl]

I'm not sure how to answer your question. I installed 2007 from the cd and I
believe that it asked if I wanted to upgrade the 2003 version that I already
had. When it was finished upgrading I opened outlook and my pst file was
showing with all the emails that I had before I upgraded.

 

[Cheryl]

If I look at the contacts in outlook it shows all of my contacts. If I open
a new email message and click on To it shows no contacts. It is looking at
the Outlook Address Book. If I use the drop down box to change to Contacts
it still sees no addresses.

It appears that I made a mistake in my initial post. I upgraded from Office
XP Pro 2003 to Office Standard 2007. Not 2000 to 2007.

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Russ Valentine [MVP-Outlook]]

There is the problem. Unlike other programs, you cannot upgrade an Outlook
installation because your Outlook profile becomes corrupt if you try. It's
ridiculous, I know, but it's true. In the future, remember always to install
Outlook clean.
It should be easy to remedy the problem by simply creating a new Outlook
profile. Before you do, however, make sure you know the location of your
current Outlook data file and then back it up for good measure.
Create a new Outlook profile as described here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
A new profile will create a new empty Outlook data file, which of course you
will not want to use. At that point, you will need to open your existing
Outlook data file in Outlook so that you can use it instead, then set it as
your default data file. Then restart Outlook and close the empty PST file
the new profile created. After that you should be able to set your Contacts
Folder as an Email Address Book and have it appear.

 

[Cheryl]

Russ,

I followed these instructions and did not have any errors or problems. When
I am in outlook I am still getting the same issue though. If I go
toTools>Account Settings>Address Books, Outlook Address Book is the only
option in the list. Then if I go to the Contacts tab>Properties>Outlook
Address Book it says Contacts is the name of my address book and the box that
says Show this folder as an email address book is checked and grayed out.

 

[Russ Valentine [MVP-Outlook]]

Post the steps used to create your new profile and migrate your data to that
profile.

 

[Jim]

Do you know if MS is working on a fix for the contacts to address book issue
in Outlook 2007?

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Hi,

I just upgraded from Office 2000 to 2007. Everything seemed to work fine
on
upgrading outlook until I tried to view my contacts as the outlook address
book. I found instructions on changing settings within outlook to make
this
happen but nothing has worked so far.

Any help would be great!

 

[Gordon]

Do you know if MS is working on a fix for the contacts to address book
issue
in Outlook 2007?

I'd be very surprised as Office 2010 is already in Beta....

 

[Russ Valentine [MVP-Outlook]]

Strongly doubt it. It's not an easy fix because it has to do with migrating
profile settings. Outlook 2010 has many improvements in that area, but I
can't imagine we'd see them in Outlook 2007.
--
Russ Valentine
[MVP-Outlook]

Do you know if MS is working on a fix for the contacts to address book
issue
in Outlook 2007?

If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories
or
address book. Is the Outlook Address Book present? If it isn't listed,
add
it and close and restart Outlook. If it is listed, then remove it and
close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need
to
make a new profile as you can't add the Outlook Address Book service due
to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Hi,

I just upgraded from Office 2000 to 2007. Everything seemed to work
fine
on
upgrading outlook until I tried to view my contacts as the outlook
address
book. I found instructions on changing settings within outlook to make
this
happen but nothing has worked so far.

Any help would be great!