Showing locked file by the admin who installed Office...

[Stephan]

Occassionally, I will receive trouble tickets from the helpdesk that my user
ID is locking an excel file, but I don't have that XLS file opened. The user
can only open it in READ-ONLY mode. These files are new to me and there are
no reasons for me to open them in the first place.
This is happening in a terminal server-Citrix environment. I installed
office on that server. I would like to know where it's picking up my name. I
went thru all menus using a test account and can't find my username anywhere.

Please help. Thanks Stephan

 

[Tim]

This may be too elementary, but perhaps someone is logging in with your
username and password? Try changing your password.

Tim

 

[Stephan]

Thanks for the reply. I wish that was that easy! I tried that, not the
case.

Stephan

 

[Stephan]

I figured it out… Actually quite simple once you know… After the install of
office, I must have opened excel which filled in the user name field under
Tools>Options>General.

When I was done configuring de default profile the way I liked it, I copied
my profile to the “Default User†profile. Since there was something in “user
name†the user was never prompted to file it in and gave my name instead. I
cleared it and copied the “clean†profile one more time to the default user
profile. It worked with my test user. I will keep an eye on it for a few days.

Stephan