Shutdown Issues (PP and Visio 2007)

[JLars]

I use MS Office Enterprise 2007 and Visio Pro 2007 on a Visa Laptop. The
issue I am having is whenever I complete my work, save it, and shutdown
Power Point or Visio. I receive an error warning that "PP or Visiso has
shutdown" then it trys to find out why, and then reloads the software. An
indication to the machine like the software was inadvertantly shutdown.
However, I shut down using the proper keystrokes and menus. Any one have any
thoughts as to why and how I can fix this issue? It was not doing this upon
initial installation. I have also run the software fix function but it
states there is nothting wrong with either. Thanks in advance for any help.
JLars

 

[Steve Rindsberg]

I use MS Office Enterprise 2007 and Visio Pro 2007 on a Visa Laptop. The
issue I am having is whenever I complete my work, save it, and shutdown
Power Point or Visio. I receive an error warning that "PP or Visiso has
shutdown" then it trys to find out why, and then reloads the software. An
indication to the machine like the software was inadvertantly shutdown.
However, I shut down using the proper keystrokes and menus. Any one have any
thoughts as to why and how I can fix this issue? It was not doing this upon
initial installation. I have also run the software fix function but it
states there is nothting wrong with either. Thanks in advance for any help.
JLars

Badly written add-ins can cause this.

Do you have any add-ins installed? Does any software add features to
PowerPoint? Is there an Add-ins tab?

 

[JLars]

The only Add-in that was not know was one from google. It was removed with
no change. I do have one for bluetooth functionality, but that was in there
from the beginning. Still have the issue. Just don't want to pay $99.00 to
ask Microsoft. Thank You, any more ideas?

 

[Steve Rindsberg]

Depending on how they're installed, add-ins don't always appear in the
PowerPoint add-ins or COM add-ins dialogs.

You might want to have a look at these two areas of the registry (I wouldn't
change anything ... just let us know what's there)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\PowerPoint\AddIns

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint

And possibly check the event log (Application events) for PPT-specific
crashes. Sometimes the logged information points to the problem area.

 

[JLars]

I show under Microsoft\Office\Powerpoint the following two:

Blutooth and Microsoft Live Add-In

But nothing under Mircosoft\Office\12

 

[Steve Rindsberg]

Sorry for the late reply.

As a test, try modifying those entries so that they point to non-existent
add-ins. For example, if the Path entry points to BlueTooth.ppa, change it to
xBlueTooth.PPA

PowerPoint will yell at you about being unable to find the file when you start
up but that's ok for now.

See if that stops the problems at shutdown.