signature arrives at external recipient all mangled

[susann]

Hi all

I've done some extensive reading on getting Outlook signatures set up and
working correctly. I've created html, rtf and plain text signatures and have
been testing them. Everything is working ok EXCEPT the signature in Rich
Text format (which is our default format) arrives at an external recipient
completely mangled. It is basically some text in a table (3 colums) with a
logo. The table is all messed up and the text is double spaced (and yep, I
used the soft returns). Any way to make it look nicer in Rich Text format?

Thanks
Susan

 

[K. Orland]

It depends on your recipient and what email client they're using, since Rich
Text Format is specific to Outlook. If they're not using Outlook, this is
likely the cause since non-Outlook clients don't read Rich Text well if at
all.

Are you using RTF to send only to recpients using Outlook?

 

[susann]

The recipient uses Outlook.

Yes, our company uses RTF for all our emails (except obviously when replying
to those sent to us in HTML or plain text). I have read that you should only
send to those who you know are also using Outlook, but we've never had a
problem so far??

Cheers
Susan

 

[K. Orland]

Outlook isn't static, it changes with updates, etc. I would suggest instead
of using three different formats and having three different signatures, that
you choose one. Since not everyone uses Outlook, it's easiest to go with HTML
or plain text.
Is the RTF format controlled by a policy or are you allowed to choose which
format you wish to use as a default?

 

[susann]

I have just created just one signature, but I know that when Outlook creates
a signature it creates an HTML, plain text and rich text version of the
signature. Following the advice on this board I have made sure that each
looks correct (as you reply in the format the email is sent to you as a
rule).

We need to use either Rich Text or HTML as we use a numbering macro and
heaps of formatting in our emails. I always thought using HTML was a no-no
in terms of every day use because message size is considerably larger and
it's too 'fancy' for every day communication. I'm just curious that no one
in our company (and they would def complain to me) has had a problem with the
dat file being received by the recipient. I can only guess that the majority
of people we send to are Outlook users. I sent using rich text to my hotmail
address and no dat file (does it only happen every now and then?).

So there's nothing I can do to guarantee my rich text signature will appear
on the recipient's Outlook exactly how I want it to?

Susan

 

[K. Orland]

Dat files are usually received by non-Outlook users when an email is sent to
them using RTF.