Signature Doesn't appear-need a hotfix but can't find it.

[Jeff]

I've got a user that her signature doesn't appear on certain reply emails.
Her settings are correct and I've been trying to locate a hotfix for it per
article http://support.microsoft.com/kb/908520/

This article points to the hotfix KB here:
http://support.microsoft.com/?id=898457

I'm not sure if I'm just having a mental block here or what, but I can't
find this hotfix anywhere. It's not even on our WSUS server and a google
search yields results that point back to the KB article.

Any insight would be greatly appreciated. Thanks!

 

[Lanwench [MVP - Exchange]]

In

I've got a user that her signature doesn't appear on certain reply
emails. Her settings are correct and I've been trying to locate a
hotfix for it per article http://support.microsoft.com/kb/908520/

This article points to the hotfix KB here:
http://support.microsoft.com/?id=898457

I'm not sure if I'm just having a mental block here or what, but I
can't find this hotfix anywhere. It's not even on our WSUS server
and a google search yields results that point back to the KB article.

Any insight would be greatly appreciated. Thanks!

Per the KB article:

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)

They shouldn't charge you for the call.

 

[Roady [MVP]]

What is it that you don't understand in the article? As stated; contact
Microsoft to obtain the fix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I've got a user that her signature doesn't appear on certain reply emails.
Her settings are correct and I've been trying to locate a hotfix for it per
article http://support.microsoft.com/kb/908520/

This article points to the hotfix KB here:
http://support.microsoft.com/?id=898457

I'm not sure if I'm just having a mental block here or what, but I can't
find this hotfix anywhere. It's not even on our WSUS server and a google
search yields results that point back to the KB article.

Any insight would be greatly appreciated. Thanks!

 

[Jeff]

The link to the Microsoft Product Support Services page does not work. Page
unavailable...I have no number to contact them with.

 

[Roady [MVP]]

That is ugly indeed. I'll report it. Instead use;
http://support.microsoft.com/contactussupport/?ws=support