Similar but different problem with Entourage crash

[nayrons]

Hello,

I too experience the Entourage crash with the EXC_BAD_ACCESS
exception, however, for the most part Entourage always works. It
starts without error and I read my messages, however, I just happen to
read n number of messages and it crashes. I send the problem report
to Microsoft and restart and continue to work, until the next crash.
For me this is more an annoyance then a severe problem. Following is
an excerpt from the error log:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-02-08 08:25:10 -0500
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.3.091001
Crashed Module Name: WebCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0002558a
Blame Module Name: WebCore
Blame Module Version: unknown
Blame Module Offset: 0x0002558a
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

Thank you for any and all suggestions,
Neil

 

[Diane Ross]

Crashed Module Name: WebCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0002558a
Blame Module Name: WebCore
Blame Module Version: unknown

Well known issue with no fix. You can turn off download pictures in
Entourage Preferences > Security to Never. Click on the download link to
view pictures. The crashes also seem to be tied to how fast you are moving
through messages. In addition messages that link to pictures online are more
susceptible to the crashes since they take longer to get the pictures
downloaded. Messages with accented characters also seem to play a part in
the crashes.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[nayrons]

Well known issue with no fix. You can turn off download pictures in
Entourage Preferences > Security to Never. Click on the download link to
view pictures. The crashes also seem to be tied to how fast you are moving
through messages. In addition messages that link to pictures online are more
susceptible to the crashes since they take longer to get the pictures
downloaded. Messages with accented characters also seem to play a part in
the crashes.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

Thank you! That's good information. I too believe it has something
to do with how fast I move through the unread messages, and agree it
has something to do with images too. Very frustrating, but usable.
Is it safe to assume this is something Microsoft is looking into? I'm
looking forward to the new Outlook for Mac and hope this issue has
been resolved in that product.

 

[Diane Ross]

Thank you! That's good information. I too believe it has something
to do with how fast I move through the unread messages, and agree it
has something to do with images too. Very frustrating, but usable.
Is it safe to assume this is something Microsoft is looking into? I'm
looking forward to the new Outlook for Mac and hope this issue has
been resolved in that product.

Yes, Microsoft is working with Apple on this issue, but the fact that it has
not been fixed after so much time, does not give me encouragement that it
will eventually be fixed.

If you have enough room to create a partition of about 20GB, you can install
Snow Leopard and Office and test. (this will actually take about 8GB, but
the extra space is for virtual memory and testing other applications) If the
problem goes away, then you would want to move everything to a new install
being careful not to bring over the problem by using migration.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[IreneB]

Hello,

>
> I too experience the Entourage crash with the EXC_BAD_ACCESS
> exception, however, for the most part Entourage always works. It
> starts without error and I read my messages, however, I just happen to
> read n number of messages and it crashes. I send the problem report
> to Microsoft and restart and continue to work, until the next crash.
> For me this is more an annoyance then a severe problem. Following is
> an excerpt from the error log:
>
> Microsoft Error Reporting log version: 2.0
>
> Error Signature:
> Exception: EXC_BAD_ACCESS
> Date/Time: 2010-02-08 08:25:10 -0500
> Application Name: Microsoft Entourage
> Application Bundle ID: com.microsoft.Entourage
> Application Signature: OPIM
> Application Version: 12.2.3.091001
> Crashed Module Name: WebCore
> Crashed Module Version: unknown
> Crashed Module Offset: 0x0002558a
> Blame Module Name: WebCore
> Blame Module Version: unknown
> Blame Module Offset: 0x0002558a
> Application LCID: 1033
> Extra app info: Reg=en Loc=0x0409
>
> Thread 0 crashed:
>
> Thank you for any and all suggestions,
> Neil
>

I experience constant crashes with entourage (every 3-12 minutes). Error report reads:

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-02-15 09:14:18 +0100
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.3.091001
Crashed Module Name: Microsoft Entourage
Crashed Module Version: 12.2.3.091001
Crashed Module Offset: 0x001d9a04
Blame Module Name: Microsoft Entourage
Blame Module Version: 12.2.3.091001
Blame Module Offset: 0x001d9a04
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

Any advice on solutions would be most appreciated!
Best, Irene

 

[haymoose]

I had the same issue and the ONLY steps I could take to correct it was to boot into the OSX Install disk and repair the drive. This should fix your issue. The &quot;create new user account&quot; method of copying &quot;global plist&quot; settings I read here in the forums did not work FOR ME either.

http://support.apple.com/kb/HT1782

detailed process here:
http://kb.wisc.edu/helpdesk/page.php?id=3810

Again, this corrected my &quot;EXC_BAD_ACCESS&quot; error in Entourage 2008.

I hope this helps!

HayMoose

 

[GCurtisPHMD]

After implementing a proxy PAC network setting, Entourage crashed on every HTML message. I changed the PAC to a WPAD schema, and this remedied the whole problem. WPAD is the same file as the proxy.pac just saved as wpad.dat with entries in DNS and MIME types on the web server that hosts it. See details at wikipedia by searching wpad.