slide show crashes on 10.3.9

[esimmons205]

I'm using the Powerpoint that came with Office Mac Pro 04. It crashes
when I try to go into slide show mode.

I'm using a 1Ghz iBook G4 running Mac OS 10.3.9.

I've already tried removing and reinstalling, and also taking out the
Microsoft and powerpoint plist files from my preferences folder. No go
on either one.

I've never run slide show mode on this application successfully.
Immediately upon the screen going black to show slide show mode, the
application crashes and I get the "report/do not report error to
Microsoft" error message.

 

[Jim Gordon MVP]

Hi,

Have you tried using Apple's Disk Utility to repair permissions? If not
give that a whirl.

-Jim

 

[Nic]

I'm having the same problem as esimmons205. I'm running a 1.25Ghz
PowerBook G4 with Mac OS 10.3.9 with Office:Mac 2004 v 11.2.
When I try to preview a slideshow in Powerpoint, the screen goes black
then aborts and I get the error message.
I've repaired permissions, uninstalled and reinstalled Office:Mac, and
run apple and microsoft updates. Nothing seems to work. Also, the
same presentation runs in slideshow on a PC without a hitch.
Any suggestions?

Nic

 

[Joe]

I'm having the same problem as esimmons205. I'm running a 1.25Ghz
PowerBook G4 with Mac OS 10.3.9 with Office:Mac 2004 v 11.2.
When I try to preview a slideshow in Powerpoint, the screen goes black
then aborts and I get the error message.
I've repaired permissions, uninstalled and reinstalled Office:Mac, and
run apple and microsoft updates. Nothing seems to work. Also, the
same presentation runs in slideshow on a PC without a hitch.
Any suggestions?

Nic

How much memory do you have installed? PPT needs a LOT of RAM. I used
the Activity Monitor utility the other day to check my RAM usage while
I was working in a PPT presentation. At that time I had 36 color
pictures and very little else in the slide show. PPT alone used over
500 MB of my 1.25 GB of RAM. I was not running any other applications
at the time but the basic RAM overhead left me with less than 400 MB of
unallocated memory.

Just a thought.

-Joe

 

[Eric]

I've got 640 MB of RAM on my iBook, and I'm talking a slide show with
one slide and the text "This is just a test," on it crashes immediately.

 

[Eric]

Because I am really interested in getting this problem resolved, I am
going to paste the error report here. As I said, I've already repaired
permissions, reset the preferences, reinstalled, and all that.

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-11-17 16:04:25 -0600
Application Name: Microsoft PowerPoint
Application Version: 11.2.0.050714
Module Name: Microsoft PowerPoint
Module Version: 11.2.0.050714
Module Offset: 0x00580a18
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x0159fe78 in (Microsoft PowerPoint + 0x00580a18)
# 2 0x01346598 in (Microsoft PowerPoint + 0x00327138)
# 3 0x01343c94 in (Microsoft PowerPoint + 0x00324834)
# 4 0x0137161c in (Microsoft PowerPoint + 0x003521bc)
# 5 0x013770f0 in (Microsoft PowerPoint + 0x00357c90)
# 6 0x01031cc4 in (Microsoft PowerPoint + 0x00012864)
# 7 0x0102ee7c in (Microsoft PowerPoint + 0x0000fa1c)
# 8 0x010233d0 in (Microsoft PowerPoint + 0x00003f70)
# 9 0x00579064 in (MCPZ.stb + 0x000083f4)
# 10 0x00578f68 in (MCPZ.stb + 0x000082f8)
# 11 0x92882e4c in _DispatchEventToHandlers + 0x0000014C (HIToolbox +
0x00002e4c)
# 12 0x928830c0 in _SendEventToEventTargetInternal + 0x00000170
(HIToolbox + 0x000030c0)
# 13 0x92887540 in _SendEventToEventTargetWithOptions + 0x00000024
(HIToolbox + 0x00007540)
# 14 0x92893b9c in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x000002B4 (HIToolbox + 0x00013b9c)
# 15 0x92882f08 in _DispatchEventToHandlers + 0x00000208 (HIToolbox +
0x00002f08)
# 16 0x928830c0 in _SendEventToEventTargetInternal + 0x00000170
(HIToolbox + 0x000030c0)
# 17 0x9289552c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0001552c)
# 18 0x005934ec in (MCPZ.stb + 0x0002287c)
# 19 0x01031624 in (Microsoft PowerPoint + 0x000121c4)
# 20 0x0101ff94 in (Microsoft PowerPoint + 0x00000b34)
# 21 0x0159566c in (Microsoft PowerPoint + 0x0057620c)

PPC Thread State:
srr0: 0x0159fe78 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000004 lr: 0x01346598 ctr: 0x9011c140 mq:0x00000000
r0: 0x01343c98 r1: 0xbfffef70 r2: 0x016ed000 r3:0xbfffefc8
r4: 0x00000001 r5: 0x0000000b r6: 0x00000000 r7:0x51756172
r8: 0x747a0090 r9: 0x00000000 r10: 0x7378ff9f r11:0x0000000a
r12: 0x00000000 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000002 r21: 0x00000000 r22: 0x077720b0 r23:0x003219b0
r24: 0xbffff730 r25: 0xbffff730 r26: 0x00342e50 r27:0x07781450
r28: 0x07781ba0 r29: 0x00081164 r30: 0x00000000 r31:0x00081164


Thread 1:

# 1 0x90012808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012808)
# 2 0x9000d9f8 in _nanosleep + 0x00000078 (libSystem.B.dylib +
0x0000d9f8)
# 3 0x9002da28 in _sleep + 0x00000048 (libSystem.B.dylib +
0x0002da28)
# 4 0x02791660 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x00066660)
# 5 0x02790b2c in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00065b2c)
# 6 0x02790c58 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00065c58)
# 7 0x02791738 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00066738)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)

PPC Thread State:
srr0: 0x90012808 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9f8 ctr: 0x90012800 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x0004098c r10: 0x071b61d0 r11:0xa000470c
r12: 0x90012800 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000032 r26: 0x000000c8 r27:0x027a1530
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d990


Thread 2:

# 1 0x90043c6c in _accept + 0x0000000C (libSystem.B.dylib +
0x00043c6c)
# 2 0x0272e474 in _FWaitForConnection + 0x00000030 (ShMem +
0x00003474)
# 3 0x007493d0 in (MCPCoreZ + 0x00015310)
# 4 0x006a9e44 in (MCPZ.stb + 0x001391d4)
# 5 0x006aa028 in (MCPZ.stb + 0x001393b8)
# 6 0x90345c44 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x00095c44)
# 7 0x902f6b8c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046b8c)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)

PPC Thread State:
srr0: 0x90043c6c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0272e474 ctr: 0x90043c60 mq:0x00000000
r0: 0x0000001e r1: 0xf0101a20 r2: 0x00000000 r3:0x00000011
r4: 0xf0101a68 r5: 0xf0101a60 r6: 0xf0101d40 r7:0x00000004
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x0279b110
r12: 0x90043c60 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x054c8760 r30: 0xf0101b28 r31:0xf0101b28


Thread 3:

# 1 0x9000d76c in _recvfrom + 0x0000000C (libSystem.B.dylib +
0x0000d76c)
# 2 0x0272e630 in _FReceiveMessage + 0x00000084 (ShMem + 0x00003630)
# 3 0x00749548 in (MCPCoreZ + 0x00015488)
# 4 0x006aa258 in (MCPZ.stb + 0x001395e8)
# 5 0x006aa3f0 in (MCPZ.stb + 0x00139780)
# 6 0x90345c44 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x00095c44)
# 7 0x902f6b8c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046b8c)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)

PPC Thread State:
srr0: 0x9000d76c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0272e630 ctr: 0x9000d760 mq:0x00000000
r0: 0x0000001d r1: 0xf0182c20 r2: 0x00000000 r3:0x00000012
r4: 0xf0182d18 r5: 0x00000098 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa00016b4 r10: 0x000019e9 r11:0xa00046b4
r12: 0x9000d760 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0xf0182d18 r30: 0xf0182d04 r31:0xf0182d04


Thread 4:

# 1 0x90018e78 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00018e78)
# 2 0x9000ea14 in __pthread_cond_wait + 0x00000268 (libSystem.B.dylib
+ 0x0000ea14)
# 3 0x90345158 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x00095158)
# 4 0x006aa594 in (MCPZ.stb + 0x00139924)
# 5 0x90345c44 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x00095c44)
# 6 0x902f6b8c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046b8c)
# 7 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)

PPC Thread State:
srr0: 0x90018e78 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000ea14 ctr: 0x90018e70 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203cc0 r2: 0x05400810 r3:0x0000498f
r4: 0x00004b03 r5: 0x0000003c r6: 0x00000000 r7:0x00004883
r8: 0x00000000 r9: 0x00000002 r10: 0xa000b510 r11:0xa0004bf4
r12: 0x90018e70 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0x9fffe7d4 r27:0xa02b0918
r28: 0x054cb838 r29: 0xa00016b4 r30: 0xa00016b4 r31:0x9000e7d4


Thread 5:

# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld +
0x00016054)

PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x058b3cf0 r2: 0x00000000 r3:0x058b3d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00006303
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x780c0334
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x058b3dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x058b3d90 r25: 0x00000040 r26: 0x00006303 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0


Loaded modules:

0: Microsoft PowerPoint (11.2.0.050714 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft PowerPoint
1: PowerPlantZ (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCP RuntimeZ.DLL (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPZ.stb (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPCoreZ (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: Microsoft PowerPoint (11.2.0.050714 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft PowerPoint
6: Microsoft_Office_2001Z (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
7: Microsoft_DrawingUI_2001Z (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
8: Microsoft_Drawing_2001Z (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
9: BLIP_LibrariesZ (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
10: ShMem (11.2.0.050715 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
11: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
12: Microsoft Framework DB (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
13: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
14: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
15: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
16: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
17: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
18: dyld: /usr/lib/dyld
19: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
20: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
21: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
22: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
23: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
24: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
25: libbsm.dylib: /usr/lib/libbsm.dylib
26: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
27: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
28: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
29: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
30: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
31: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
32: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
33: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
34: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
35: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
36: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
37: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
38: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
39: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
40: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
41: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
42: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
43: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
44: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
45: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
46: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
47: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
48: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
49: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
50: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
51: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
52: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
53: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
54: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
55: libcups.2.dylib: /usr/lib/libcups.2.dylib
56: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
57: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
58: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
59: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
60: libz.1.dylib: /usr/lib/libz.1.dylib
61: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
62: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
63: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
64: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
65: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
66: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
67: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
68: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
69: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
70: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
71: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
72: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
73: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
74: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
75: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
76: vecLib:
/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
77: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
78: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
79: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7450), Number: 1, Speed: 999 MHz
gestaltPhysicalRAMSize err = 0, result = 640 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: 1595E9D4-DB4F-11D8-A83E-000A95B2F3BC
Time from launch: 0 hours, 0 minutes, 11 seconds
Total errors on this client: 32

 

[Andrew Chiang [MSFT]]

Hello Eric,

I was unable to reproduce the problem on a 1 ghz (actually 1.07 ghz) iBook
G4 (model code PowerBook 6,5) on OS 10.3.9. I tried a variety of
resolutions and color depths including 1024x768 x millions at which you're
running at.

Can you see if lowering your video resolution or changing color depth helps?
Also, for you and the other person on here, it wouldn't hurt to run the
Apple Hardware Test overnight to see if it turns up anything. Let me know
if it passes or fails.

Andrew

 

[Pedro]

Hello Eric,

I was unable to reproduce the problem on a 1 ghz (actually 1.07 ghz) iBook
G4 (model code PowerBook 6,5) on OS 10.3.9. I tried a variety of
resolutions and color depths including 1024x768 x millions at which you're
running at.

Can you see if lowering your video resolution or changing color depth helps?
Also, for you and the other person on here, it wouldn't hurt to run the
Apple Hardware Test overnight to see if it turns up anything. Let me know
if it passes or fails.

Andrew

 

[Pedro]

I have been having the same problem for many months.

It would appear that a later comment by Corentin:
http://groups.google.com/group/micr...c4dee06d601/c2246e0a62c51f4d#c2246e0a62c51f4d,
may have hit on the cause of all these problems.

When I'm at the office, I receive presentations produced in a Windows
environment. When I open them on my Mac, there is the usual 'metafile
conversion' process. I then save the file and start working on it. I
usually get a 'disappearing act' after a chart or animation
modification.

To avoid losing all my work, I have resorted to frequent save
as...using a different file name. Needless to say, this very
inconvenient.

Hope this helps.

Pedro

 

[Andrew Chiang [MSFT]]

Hello Pedro,

The issue that you're describing is most likely unrelated to what Eric
originally discussed in this thread. He states "I've got 640 MB of RAM on
my iBook, and I'm talking a slide show with one slide and the text "This is
just a test," on it crashes immediately."

Do you know the exact version of Windows PowerPoint which created the files
you received? Do you know what versions touched (saved to) them? If you
wouldn't mind emailing me a repro file, it might aid in our investigation.
Please remove the"online." portion from the email address that you see.

If Microsoft Error Reporting comes up, please DO click Send. Posting or
emailing me the contents of the error report might also help us.

Andrew

 

[ctbox]

Hello!

I am experiencing the exact same issue as Pedro (ibook, 600MHz, 640MB
RAM, 10.3.9), all updates applied: PPT Version 11.2. I have deleted
prefs, reinstalled, run disk utility repair permissions and disk first
aid. Cleared cache files with Cache Out X utility. Nothing helps.

Regarding your suggestion below to find out what exact version the
power point was created in... Not only does it crash with existing
power point files, I just created a brand new file on this computer and
am still receiving the crashes. I have sent the error reports to MS.

If anyone has any other suggestions or a solution, that would be great.

Thanks,

 

[ctbox]

Hello!

I am experiencing the exact same issue as Pedro (ibook, 600MHz, 640MB
RAM, 10.3.9), all updates applied: PPT Version 11.2. I have deleted
prefs, reinstalled, run disk utility repair permissions and disk first
aid. Cleared cache files with Cache Out X utility. Nothing helps.

Regarding your suggestion below to find out what exact version the
power point was created in... Not only does it crash with existing
power point files, I just created a brand new file on this computer and
am still receiving the crashes. I have sent the error reports to MS.

If anyone has any other suggestions or a solution, that would be great.

Thanks,
Cheryl

UPDATE: I just sent this same power point file and another that was
crashing on the slide show to my PowerBookG4 running Power Point 11.1.1
and the slide show works on both files.

I am a little wary upgrading this version to 11.2, but will do so to
see if I can replicate the crash on my power book. This will determine
whether it is the file (I think not) or the 11.2 upgrade.

Cheryl

 

[Andrew Chiang [MSFT]]

Hello Cheryl,

Can you clarify your scenario and repro steps?

This thread has become confusing because there's discussion of at least two
seperate issues. Eric was experiencing a crash when starting slide show on
his iBook even w/a simple presentation with one line of text. I was not
able to reproduce it and am still awaiting more info. The other is w/Pedro
having problems while saving.

Do you crash when just starting slide show w/a blank presentation or a
single slide presentation containing one line of text? Can you either post
the crash logs from Microsoft Error Reporting or email them to me? It would
help A LOT in my investigation.

Thanks,
Andrew

 

[ctbox]

Andrew,

Sorry for the confusion... I am experiencing PowerPoint crashing when
trying to play a slide show.

It does not matter whether the slide show is a large file with many
graphics or fonts (pre-existing files);

or a small, one-slide, one-line of text (Helvetica or Arial) file (that
I created new, myself).

I only see this crash occuring on a 600MHz iBook (specs listed in
previous post). When I copied the files to my PowerBook the slide-shows
ran fine, even after updating my PowerBook's Office suite to 11.2.x.

This iBook is a faculty member's, whom I am trying to help resolve this
problem, so I do not have any log files now. I did submit all crash
reports to MS.

One thing I did notice about the iBook, is that the hard drive was
running at 90% full. I recommended to the faculty member to backup and
remove files to get the hard drive around 50% to see if this helps.

Cheryl

 

[ctbox]

Andrew,

PS. Even though I do not have a log file to send, I do remember that
they looked extremely familiar to what Eric's log file (posted
previous) shows...

Cheryl

 

[Andrew Chiang [MSFT]]

Hello Cheryl,

Thank you for the information in your other post. It would be very helpful
if you could get a crash log and post it/email it to me if you're able to
still reproduce the problem. A crash log that looks "similar" to another
may in fact be totally unrelated.

Thanks,
Andrew

 

[Paul Berkowitz]

To email it to Andrew, remove "online." from his email address...

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

From: "Andrew Chiang [MSFT]" <[email protected]>
Newsgroups: microsoft.public.mac.office.powerpoint
Date: Tue, 20 Dec 2005 13:43:49 -0800
Subject: Re: slide show crashes on 10.3.9

Hello Cheryl,

Thank you for the information in your other post. It would be very helpful
if you could get a crash log and post it/email it to me if you're able to
still reproduce the problem. A crash log that looks "similar" to another
may in fact be totally unrelated.

Thanks,
Andrew

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Andrew,

PS. Even though I do not have a log file to send, I do remember that
they looked extremely familiar to what Eric's log file (posted
previous) shows...

Cheryl

 

[Andrew Chiang [MSFT]]

Hello Eric,

If you're still experiencing the problem and haven't found a solution,
interestingly, another user had an identical call stack (from the MERP log)
and found his own solution. It can be found at:
http://groups.google.com/group/micr...point+crashing+slideshow+mac#d012027958f5a8bd

From his post:
">Meanwhile we could track it down a bit further. It is definitely something

in /System/Library but we don't know exactly what. When we replace this
folder with the one from a working system the problem disappears.

Now we solved it. The problem was caused by:
/System/Library/CFMSupport/OpenGLLib
The resource fork "cfrg" was missing (the only resource fork), so it had a
wrong icon and was detected as a simple Unix executable instead of a
library.
We replaced it with a proper one and all is fine now. "

If you're still having the issue, try the above and reply as to whether it
worked for you.

Andrew