Slideshow crashes Powerpoint

[Christoph Gartmann]

Hello,

we experience the same problem as described in thread
ab3867d8c6edb7d9/20045b53497e7a9d
from November, December last year.

It is a G5 with 512MB RAM running under OS 10.3.9 with Office 2004. The problem
existed before the Office update and afterwards. Whenever a user starts a
slideshow Powerpoint just crashes. This happens with any slideshow, even with
a newly created and empty slide. It happens even with new accounts.

What we tried:
- repairing permissions
- removing Preferences
- deinstalling Office and removing everything Office related, then reinstalling
Office
- clearing caches
- putting the disk in a different computer, the problem persists
- installing Panther and Office on a new disk in the computer, then there
is no such problem
- all kinds of disk-tools
- scanning various logfiles, only windowserver.log reports an event, no
crashlog otherwise besides the one that can be sent to Microsoft
- different video resolutions
- doubling RAM

What is wrong here?

Regards,
Christoph Gartmann

--
Max-Planck-Institut fuer Phone : +49-761-5108-464 Fax: -452
Immunbiologie
Postfach 1169 Internet: gartmann@immunbio dot mpg dot de
D-79011 Freiburg, Germany
http://www.immunbio.mpg.de/home/menue.html

 

[Andrew Chiang [MSFT]]

Hello Christoph,

Can you post or email me one of the Microsoft Error Reporting crash logs
when you hit this issue? If you'd like to email me, remove the online.
portion after the @ sign.

Also, out of curiosity, have you tried running the Apple Hardware Test on
that machine?

Andrew

 

[Christoph Gartmann]

Can you post or email me one of the Microsoft Error Reporting crash logs
when you hit this issue? If you'd like to email me, remove the online.
portion after the @ sign.

I sent you the log as a private e-amil.

Also, out of curiosity, have you tried running the Apple Hardware Test on
that machine?

No, we realized that a backup copy of this computer's drive shows the same
phenomenon on a different computer. So the hardware is all right.

/var/log/windowserver.log shows a line like the following after each crash:

Feb 17 09:30:29 [224] kCGErrorIllegalArgument: CGXPostEventByConnection: invalid connection

Meanwhile we could track it down a bit further. It is definitely something
in /System/Library but we don't know exactly what. When we replace this folder
with the one from a working system the problem disappears.

Regards,
Christoph Gartmann

--
Max-Planck-Institut fuer Phone : +49-761-5108-464 Fax: -452
Immunbiologie
Postfach 1169 Internet: gartmann@immunbio dot mpg dot de
D-79011 Freiburg, Germany
http://www.immunbio.mpg.de/home/menue.html

 

[Christoph Gartmann]

Meanwhile we could track it down a bit further. It is definitely something
in /System/Library but we don't know exactly what. When we replace this folder
with the one from a working system the problem disappears.

Now we solved it. The problem was caused by:
/System/Library/CFMSupport/OpenGLLib
The resource fork "cfrg" was missing (the only resource fork), so it had a
wrong icon and was detected as a simple Unix executable instead of a library.
We replaced it with a proper one and all is fine now.

Regards,
Christoph Gartmann

--
Max-Planck-Institut fuer Phone : +49-761-5108-464 Fax: -452
Immunbiologie
Postfach 1169 Internet: gartmann@immunbio dot mpg dot de
D-79011 Freiburg, Germany
http://www.immunbio.mpg.de/home/menue.html