C
Chris
I have a complex issue here. I am an IT for a school district and we
are using Office 2004 throughout the district. At two schools we are
having issues with Office, mostly Word, loading very slowly(1-10
min). What makes tis complex is that we are using Open Directory for
user authentication and these users are the ones who are slow. If you
log on as a local machine user there is no problem. This is not
limited to a specific machine type, since I have this issue on 600 MHz
iMac's, 1.25 GHz eMac's and 2.0 GHz Intel iMac's. All of the machines
are running 10.4.8, and have all of the Office updates installed.
Here is a list of things I have tried to fix the slow load issue
1. Repair Permissions, repair disk, and reset PRAM.
2. Delete Office and all prefs both system and local user.
3. Removed the DoFonts file located in the /Applications/Microsoft
Office 2004/Office/ folder.
4. Removed all fonts from Office, and most fonts from the /Library/
Fonts folder.
5. Tried a delete/reinstall of Office again with only Word, Excel, and
PowerPoint, no other helper apps or dictionaries or anything. Just
basic programs.
6. Sadly I even tried to call Microsoft as a last resort. Of course
they were no help, because of the way we bought the app we have no
tech support for it. At least all it cost me was an hour on the
phone.
I have tried this on my eMacs and the old iMacs. Nothing has made a
difference. We have been in touch with our Apple SE's and they gave
us most of the suggestions that I have all ready tried. Any help
would be great. Thanks.
are using Office 2004 throughout the district. At two schools we are
having issues with Office, mostly Word, loading very slowly(1-10
min). What makes tis complex is that we are using Open Directory for
user authentication and these users are the ones who are slow. If you
log on as a local machine user there is no problem. This is not
limited to a specific machine type, since I have this issue on 600 MHz
iMac's, 1.25 GHz eMac's and 2.0 GHz Intel iMac's. All of the machines
are running 10.4.8, and have all of the Office updates installed.
Here is a list of things I have tried to fix the slow load issue
1. Repair Permissions, repair disk, and reset PRAM.
2. Delete Office and all prefs both system and local user.
3. Removed the DoFonts file located in the /Applications/Microsoft
Office 2004/Office/ folder.
4. Removed all fonts from Office, and most fonts from the /Library/
Fonts folder.
5. Tried a delete/reinstall of Office again with only Word, Excel, and
PowerPoint, no other helper apps or dictionaries or anything. Just
basic programs.
6. Sadly I even tried to call Microsoft as a last resort. Of course
they were no help, because of the way we bought the app we have no
tech support for it. At least all it cost me was an hour on the
phone.
I have tried this on my eMacs and the old iMacs. Nothing has made a
difference. We have been in touch with our Apple SE's and they gave
us most of the suggestions that I have all ready tried. Any help
would be great. Thanks.