Slow Open for WORD and EXCEL

[Gene]

I am running MS Office XP Pro under Windows XP Pro.

After downloading a Word file from the Internet and
openning it with Word, Word began openning very slowly and
giving the message "requesting virus scan ..." at the
bottom of the Word screen. Excel started doing the same
thing. All other programs on my computer continued to
open normally. I run Norton Systemworks with Antivirus.
I also began to notice that Windows would boot slowly and
Systemworks would also open slowly. I ran a virus scan
(with latest definitions) on my computer and no files were
infected.

After removing Systemworks from my computer, Word and
Excel would open normally. I then reinstalled Systemworks
and the problem returned.

Also, a couple of times when connected to the Internet and
when trying to open Word, a Norton dialog box appeared
with the following message: "NAVW32.EXE is attempting to
access the Internet".

Help please!!!

Thanks.

Gene

 

[TF]

I wish you'd looked at the hundreds of posts already here. Norton's Verisign
Certificate has expired. To resolve your problem, open NAV and disable the
Office Plug-in.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

I am running MS Office XP Pro under Windows XP Pro.

After downloading a Word file from the Internet and
openning it with Word, Word began openning very slowly and
giving the message "requesting virus scan ..." at the
bottom of the Word screen. Excel started doing the same
thing. All other programs on my computer continued to
open normally. I run Norton Systemworks with Antivirus.
I also began to notice that Windows would boot slowly and
Systemworks would also open slowly. I ran a virus scan
(with latest definitions) on my computer and no files were
infected.

After removing Systemworks from my computer, Word and
Excel would open normally. I then reinstalled Systemworks
and the problem returned.

Also, a couple of times when connected to the Internet and
when trying to open Word, a Norton dialog box appeared
with the following message: "NAVW32.EXE is attempting to
access the Internet".

Help please!!!

Thanks.

Gene

 

[Jim]

That solution does not work on all systems.
Any other Ideas besides:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2
003081411062739?OpenDocument&src=ivr_na_con

?

 

[DE]

If you are able to operate with your network connection disabled for the
time being, things tend to run at normal speed.

-- DE