Slow open/save on Word and Excel 2007 on network location.

[Juan M. Russo]

Hello,

Opening and saving files on a network location is very slow using either
Word or Excel 2007 on a Vista Business 32bit system.

There are no network drives mapped whatsoever. The files are opened from
routes like \\server\documents\folder1.

Other computers work fine, but my specific one takes forever to open the
files.

In the status bar of the app (Word or Excel) there is a progress bar saying
Downloading xxxxx.doc at 100% (all green). Also while the file is opening
(which takes 30secs up to 2 min) The explorer hangs when trying to access any
folder (as if I try to do something else while it opens).

If I hover over the Recent Files list, a tooltip comes up with the route of
the file
Documents\folder1\xxxx.doc
instead of
\\server\documents\folder1\xxxx.doc

If beforehand I do Windows Key + R and run \\server\documents\ and find the
file and double click it and open it, it opens instantly and all opening and
saving throught and within office works fine (instantly) until next restart.

Any suggestions ?

Juan

 

[Bob I]

Just a thought, but do you have offline files turned on?

 

[itprohelp]

I am having the exact same issue. We have a small remote office usin
Windows Home Server and redirected My Doduments folders to the use
folder on the server. When the user attempts to open Office documents
it is slow to open with that "downloading" issue mentioned above. Othe
documents such as .PDF files are fine. Only Office docs. If I use th
"Run" as Russo mentioned above, I too can open files very quickly.
tried maopping a drive letter and it was still slow. If I used th
recent list, it was fast.

What is the resolution?!?!