Slow Opening Files - Part 2

[Mark In The Dark]

Its amazing how many individuals are experiencing the same thing. Just for the record my OS is "Windows XP Pro Edition". I'm running "Office 2003 Pro" and "Norton Anivirus Pro". Yes, prior to opening every file, a scanning procedure occurs, previously this did not inhibit the files from opening quickly. As said in my first note, it changed instantly without warning. I also performed an update, but quite a while ago but with no apparently visable detrements to programs operating correctly. Hopefully someone has some answers to share with us.

Thanks,

Mark

 

[Sendou]

The problem is caused by the conflict with MS Office and
Norton Antivirus 2002 or above.
It seems that the latest Norton Virus Update enables the
option of Office plug-in.
To remove just simply open Norton Antivirus -> select
Option -> Miscellaneous -> uncheck the box on Office plug-
in.
Everything will be back to normal.
Have fun and enjoy!!

Sendou(HK)

-----Original Message-----
Its amazing how many individuals are experiencing the

same thing. Just for the record my OS is "Windows XP Pro
Edition". I'm running "Office 2003 Pro" and "Norton
Anivirus Pro". Yes, prior to opening every file, a
scanning procedure occurs, previously this did not inhibit
the files from opening quickly. As said in my first note,
it changed instantly without warning. I also performed an
update, but quite a while ago but with no apparently
visable detrements to programs operating correctly.
Hopefully someone has some answers to share with us.

 

[Gary]

Brilliant reply, I've just spent over 2 hours trying to fix this fault,
clean booting, surfing web sites, deleting temp files, reinstalling Word
2000, the full monty, then at a loss I thought I'd check this newsgroup.

The rest is history, I unchecked one little tick box in Norton Antivirus and
everythings back to normal.

Thanks a million to Sendou and keep up the good work

Gary

 

[Guest]

Help! I'm using Norton System Works 2003 and the Options
menu doesn't include Miscellaneous or any rfeference to
the plug-in. How can I disable the plug in with this
version?

 

[Bill Williams]

Must be something Norton did recently, as it started happening on both
my Win2K and WinXP machines after an automatic update last
night...Opening any MS Office 2000 item in Word, Excel, Project, etc.,
was taking an excruciating amount of time. Disabling the office
plug-in in NAV 2003 fixed the problem.

-- Bill

 

[BusterBrown9]

We have about 50 users with a mixture of Norton version 2003 and 2004.
As we were trying to figure out what was causing MS-Word to be so
slow, we found that only those using pre-2004 were having a problem.
And yet not all of those pre-2004 had the problem.
Coincidentally (or not?), there was an advertisement at the top of the
Google user group search page when I was looking for the answer to the
problem that touted the new Norton Anti-Virus 2004.
Thanks to Sendou for providing the short-term solution. Hopefully,
Norton will also follow suit and provide a new update that will fix
the problem more permanently.
BusterBrown9

 

[Bob I]

Supposedly, "reupdating" is fixing folks out there now.

 

[Echo S]

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2003081411062739
from Symantec suggests turning off certificates in IE.

http://support.microsoft.com/default.aspx?scid=kb;en-us;q320365
describes how to disable the Office plug-in (which you should do anyway,
as far as I'm concerned). It's a PPT kb article, but the instructions
for disabling the plug-in are good.

 

[Beth Melton]

If a previous version of NAV was installed, which contained the
plug-in, and Norton SystemWorks was installed later the DLL for the
plug-in could still be registered.

First search for officeav.dll and if found go to Start/Run and run the
following command:

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

In the above example the path for "Officeav.dll" would depend on the
location of the DLL.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/