Slow opening folders when inserting attachments

[Snapper]

I run Office 2003. Now, when I create a new message and I wish to add an
attachment I click on the paper clip icon. The "Open" dialog box appears. If I
click on the "Look in" drop down box, the white field which displays the current
folder disappears. It reappears about ten or so seconds later.

I then click on the up button to navigate to the folder where the desired
attachments are located. However, when I drill down to that folder, again,
Outlook sits there for around 10 seconds before the folder is opened to display
the files.

It does the exact same thing with Excel and Word. When opening a lot of
documents it becomes really annoying.

Now, it may be a co-incidence, but I'm not sure. It seems to have started doing
this when I recently installed McAfee Virusscan. It didn't do it when GriSoft
AVG Free was the antivirus program.

If it's related to McAfee I cannot find the settings in either Office (Outlook,
Word, etc) or in McAfee that stops this from happening.

If anyone's familiar with this I'd appreciate help in sorting it out.

Thanks.

 

[Brian Tillman [MVP - Outlook]]

I run Office 2003. Now, when I create a new message and I wish to add an
attachment I click on the paper clip icon. The "Open" dialog box appears.
If I
click on the "Look in" drop down box, the white field which displays the
current
folder disappears. It reappears about ten or so seconds later.

I then click on the up button to navigate to the folder where the desired
attachments are located. However, when I drill down to that folder, again,
Outlook sits there for around 10 seconds before the folder is opened to
display
the files.

It does the exact same thing with Excel and Word. When opening a lot of
documents it becomes really annoying.

Do you have any mapped network drives?

Now, it may be a co-incidence, but I'm not sure. It seems to have started
doing
this when I recently installed McAfee Virusscan. It didn't do it when
GriSoft
AVG Free was the antivirus program.

So, uninstall McAfee and see if the behavior changes. If it does, you'll
know.

 

[Snapper]

Brian Tillman [MVP - Outlook] wrote...

Do you have any mapped network drives?
Yes.

So, uninstall McAfee and see if the behavior changes. If it does, you'll
know.

I was hoping to avoid doing this. I was hoping that someone was familiar with
this problem.

Looks like that's what I'll be doing. Anyway, I s'pose it gives me an excuse to
try AVG Free Ver. 8 out as I only went with Macafee because work provides it
free of charge and that my installion of AVG Ver 7 had expired.

 

[Diane Poremsky [MVP]]

the problem is the mapped drives - but if they worked fine under AVG and not
under mcafee, then mcafee is affecting it. if mcafee includes a firewall,
try disabling it.

--
Diane Poremsky [MVP - Outlook]



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Brian Tillman [MVP - Outlook] wrote...

Do you have any mapped network drives?
Yes.

So, uninstall McAfee and see if the behavior changes. If it does, you'll
know.

I was hoping to avoid doing this. I was hoping that someone was familiar
with
this problem.

Looks like that's what I'll be doing. Anyway, I s'pose it gives me an
excuse to
try AVG Free Ver. 8 out as I only went with Macafee because work provides
it
free of charge and that my installion of AVG Ver 7 had expired.

 

[Snapper]

Diane Poremsky [MVP] wrote...

the problem is the mapped drives - but if they worked fine under AVG and not
under mcafee, then mcafee is affecting it. if mcafee includes a firewall,
try disabling it.

I can't find the firewall settings. I think that it's easier to simply uninstall
it and try it without it for a while.

Thing is, why does it only affect Office? None of my other programs such as
Pagemaker, Photoshop and other progs that explore the drives when opening files,
do it.

 

[Diane Poremsky [MVP]]

No idea - I just know outlook doesn't like mapped drives.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Snapper]

Diane Poremsky [MVP] wrote...

the problem is the mapped drives - but if they worked fine under AVG and not
under mcafee, then mcafee is affecting it. if mcafee includes a firewall,
try disabling it.

I have no idea now. I uninstalled MacAfee and rebooted the computer. It still
does it.

And MacAfee is the only thing that I've done that I can think of that may be
causing this.

As I said it's Office related. Maybe I should repost this in an appropriate MS
Office newsgroup. Someone there may know, huh?

Thanks for your suggestions, in any case.