Slow opening of attachments, and emails in Outlook 2003

[Michelle]

Hi

Ive recently upgraded to server 2003, and 3 of our network users are finding
that Outlook 2003 is very slow to open emails, and attachments.

For example, an email with a 45k excel attachment, just took approx 30
seconds to open the email and a further 2 minutes to open the excel
attachment. Its no different if excel was already open. Another feature of
the problem is that, there is no pattern to which files will open slower or
faster. Eg a 2mb word doc could take 3 minutes to open and a 45k doc could
take 20 seconds to open then a 7mb doc could take 2 seconds to open.

They are fully office patched and windows patched. Their systems are
running Windows 2k and Windows XP all patched up to date.

I thought it may be their profile but they have logged on to different pcs
and had the same problem. Webmail is fine, as is TS. I tried re creating
their profile and reinstalling outlook and office and re patching but its no
better.

I have tried suggesting we upgrade everyone to XP and Office 2003, but
pricing is such that the managers wont pay at the moment.

Any one else had these kinds of problems?

Thank you

 

[Michelle]

Thank you for your reply.

I only moved to exchange 2003 in July, emails can take any time up to about
1 minute to open, then the attachments can take up to 2 minutes, and its not
size dependant.

Ive updated all the software to the latest service packs as per MS
instructions.

Have you had any luck?

Thank you

 

[Aaron]

Yes. I'm having exactly the same problem with attachments, as are others:
http://www.computing.net/office/wwwboard/forum/5092.html

It just started for me and I've been using Outlook 2003 for two years.
Could it be an update or some sort of new security. I'm going to have to
abandon outlook it this continues!!!

HELP!

thanks,

Aaron.

 

[Aaron]

Have you had any luck?

Nope....just posted this today...how do we get an expert or Microsoft to
investigate this? Thanks.

Aaron.

 

[charles]

This problem had been the bane of my life for quite some time. There are a
few things that seem to make a difference:

1. Most importantly, close all personal folders & archive files
2. Regulalrly empty all temporary files - I use ccleaner
3. Keep the mail box to a manageable size
4. reboot fairly frequently (eg daily)

having said that I treat it as a bug & am somewhat frustrated that Microsoft
dont seem to recognise it as such....