Slow performance when replying

[Robert Patrick]

Periodically when I reply to a message that has some more complex HTML
content I find that the reply window takes a long time to display and
typing in the window is very slow. The background of the email also
changes to gray. The only way to resolve this is to switch to basic
text formatting once the window is displayed which takes some time.

I am using Entourage 2008 12.1.7.

Anyone else having this issue?

Thanks,
Robert

 

[Diane Ross]

Periodically when I reply to a message that has some more complex HTML
content I find that the reply window takes a long time to display and
typing in the window is very slow. The background of the email also
changes to gray. The only way to resolve this is to switch to basic
text formatting once the window is displayed which takes some time.

I've seen the gray background a couple of time, but right now I can't
remember what the explanation was for this behavior. It's possible it's slow
because the message is linking to graphics that are on the web and not in
the message. Under Message in the Menu bar, select Source. Do you see if
there are links to images on the web?

Let's do a little test. Drag the message to the desktop then to the Shared
folder.

"/Users/Shared"

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching.

Open Entourage in the new User. No need to enter account info. Cancel out of
setup.

Drag the message from Shared to the new Identity and try reply. Do you see
any difference in time to display?